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Codebase Inc
CRM lead with Oracle service cloud

CRM lead with Oracle service cloud

Remote

United states

Senior

Freelance

20-01-2026

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Skills

Communication Leadership JavaScript PHP Stakeholder Management Customer Service CRM Analytics and Reporting Analytics

Job Specifications

Title : CRM Lead

Location : San Jose, CA (Remote also okay)

C2C or W2 or fulltime

Mandatory Skill: Oracle Service Cloud.

Required Skills:

5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments

Optional Skills:

3+ years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).

Preferred Skills:

Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

Best Regards,

Naveen Vulupala

naveen@codebaseinc.com

About the Company

Codebase Inc. is a strategic IT solutions service provider based in New Jersey, USA. With a strategic mix of fully-managed Delivery Teams to self-driven Software Engineers, we specialize in the end-to-end delivery of tailor-made technology solutions. Our primary sectors of operation include BFSI, IT/ITES Services, Healthcare, Media & Telecom and FMCG & Retail with the combined strength of 300+ skill sets to deliver scalable, innovative, and competitive results. At Codebase Inc., we match talented resources with the job oppo... Know more