Job Specifications
Crum & Forster Company Overview
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work ® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.
C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.
For more information about Crum & Forster, please visit our website: www.cfins.com.
Job Description
Information about the Role, Line of Business and Team:
The Internal Communications Manager, is responsible for supporting and executing internal communications across corporate functions (Marketing & Corporate Communications, areas of Human Resources, Finance, IT, Cyber Security, Risk and Legal) and C&F Business Divisions as requested.
The role is instrumental in heightening employee awareness, understanding and engagement around corporate and division initiatives and activities and in positioning C&F as an as Employer of Choice — both internally and externally — where employees can learn, grow and maximize their potential.
What You Will Do
With support and direction from the AVP, Internal Communications, provide strategic internal communications execution support to C&F’s Corporate Functions and Business Divisions.
Help develop and execute communication and engagement strategies that align with Corporate Function and/or Division goals and objectives, ensuring consistent and effective messaging to employees, maintaining relevant KPIs and metrics on activities
Collaborate on all project phases from brainstorming through execution, delivery and measurement across all communication channels, including internal email campaigns and intranet content, video scripts, social posts, and assets related to virtual and in-person events as needed.
Execute communication and engagement strategies specifically for the Marketing and Corporate Communications function, measuring communication engagement and employee knowledge about the function and how it can support business needs
Help manage writing and/or editing for the Corporate Functions, including award submissions, all-company emails, intranet copy and targeted messaging, as requested
Assist in creation of visual assets to support communications with measurable engagement
Support internal employee events (virtual and onsite), as needed
Help maintain a Corporate Functions communications calendar/tracker so that all corporate employee messaging is scheduled appropriately
Support and contribute to division-wide internal communications strategy and tactical execution, working cross-functionally to ensure employees are informed, engaged, and feel connected to our culture, mission and vision
Assist with the management of our Workvivo-based intranet platform to make it easy for employees to stay informed and engaged
Other duties as assigned
Please note: Candidates will be asked to provide writing samples and will also be required to complete a communications exercise.
What YOU Will Bring To C&F
Excellent writing and communication skills, with solid knowledge of AP style
Working knowledge of Adobe PhotoShop
Experience in serving as an internal communications business partner a plus
Consultant and collaborative mindset with a strong client focus, able to ask probing questions and offer effective communication solutions to business needs - “see around the corner” mentality
An eye for design with the ability to produce creative solutions to for impactful messages
Knowledge of traditional communications platforms and emerging trends
Excellent project management skills, with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment. Monday.com proficiency a plus
Ability to work independently and on teams
Demonstrate strong relationship building, planning and organizational skills
Requirements
5+ years of employee communications, public relations and/or marketing experience in a corporate setting
Bachelor's degree in Corporate Communications, PR, Journalism, Business or related field
Proficient in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook) and SharePoint/OneDrive
Track record in developing and implementing internal communication plans
Graphic design/visual fluency
Proficient in email management systems, Salesforce Marketing Cloud +
Working knowledge of Workvivo, Cvent, Monday.com or similar project management platform
Insurance and/or financial
About the Company
Crum & Forster (C&F) is a leading national property & casualty insurance company with a large, diversified specialty platform. We protect businesses and organizations from the unpredictable nature of risk, giving them the confidence to take on new challenges and flourish in today's increasingly complex and uncertain world. C&F is client-focused, creative, and flexible in delivering customized products and services. With a proud history dating to 1822, we provide specialty and standard commercial lines insurance products thro...
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