Skills

Recruitment

Job Specifications

Service Designer – Remote – Circa £500 per day outside ir35 - 2/3 months with likely extension

Please note: Due to the nature of the project, successful applicants will be required to be SC cleared prior to appointment.

They require someone with extensive experience working in the Public Sector, specifically with Government Digital Services.

Responsibilities:

lead the service design of end-to-end services that meet user needs and deliver policy intent
lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
map existing systems and processes (online and offline), using verified information to provide evidenced ‘as-is’
develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
facilitate workshops and co-creation sessions with stakeholders and users
align service design with organisational goals, technical constraints, and delivery capabilities
advocate for user-centred and inclusive design practices across the organisation
support the development of service strategies and roadmaps for transformation
track pain points outside of scope of current delivery for future consideration
mentor and guide less senior service designers and contribute to the wider design community
ensure services are designed for scalability, sustainability, and continuous improvement

Damia Group Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept our Data Protection Policy which can be found on our website.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Damia Group is acting as an Employment Business in relation to this vacancy and in accordance to Conduct Regulations 2003.

About the Company

Damia Group is an international employee owned recruitment organisation with more than 20 years experience. Since 1995 we have been introducing the right people, forging long lasting and successful professional relationships. With a management team that boasts over 100 years' recruitment experience, we ensure that we focus on providing effective recruitment solutions that uphold our exceptionally high client retention rate. At the heart of the Damia Group is our passion for people. Whilst successful recruitment is about t... Know more

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