Skills

Communication Attention to detail Training Operating Systems Recruitment Active Directory

Job Specifications

Junior IT Support Technician
Our well established manufacturing client based near Bishops Cleeve has a fantastic opportunity for a motivated and detail-oriented Junior IT Support Technician to join the team. In this role, you will provide first-line support to end-users, helping to troubleshoot software issues, resolve user queries, and ensure customer satisfaction. This is an excellent opportunity for a newly qualified apprentice or school/college leaver with a keen interest in IT and software support to grow their career in a supportive and dynamic environment. Full training will be given.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Provide 1st level desktop support and assist our local and global users with hardware, software and network issues
Respond to enquiries and support tickets via phone, email or in person
Diagnose and troubleshoot IT and network issues both in the production environment and offices
Set up and configure new computers, phones and other devices
Document reported issues, resolutions, and ongoing problems within the helpdesk system
Escalate unresolved issues to senior support staff or development teams when necessary
Provide clear and user-friendly communication to non-technical users
Maintain knowledge base articles and support documentation
Contribute to continuous improvement of support processes
Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals
EDUCATION AND EXPERIENCE:
The ideal candidate will have an understanding of IT and software gained during education or apprenticeship, but full training will be given. A keen interest in IT and the desire to learn essential.
The following would be an advantage:
Previous experience in a customer support or helpdesk role (apprenticeships & work experience placements count)
Understanding of software applications, operating systems, and troubleshooting techniques
Familiar with basic server components such as Active Directory, DNS, DHCP and group policies
Basic network knowledge, understanding of IP subnets, LAN, Wi-Fi, VPN and VLANs
Strong communication skills to discover clients root issues and navigate solutions with the client
Ability to communicate IT information effectively to other members of staff and partners
Essential criteria:
5 GCSEs grade 5 or higher in English, Maths and an IT related subject
Motivated and keen to learn
Able to demonstrate good organisational skills
Confident and able to communicate well
Strong attention to detail
Must have a driving/bike license and own transport due to rural location and visits to other sites.
Salary: meets minimum wage requirements depending on age up to £25k.
Hours: 9-4.30 with 30 min lunch (35 hours)
Candidates will need to be currently living in the local area.
To apply for this role please email a CV and include a covering letter stating why this role is of interest.
First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.

About the Company

First Choice Recruitment Services are an independent agency based in the busy market town of Tewkesbury, Gloucestershire. Our core values are professionalism, efficiency and honesty and I, along with my dedicated team of staff, have been providing recruitment services to businesses since 1995. We specialize in sectors such as: PA/Secretarial, HR, Accounts & Finance, Customer Services, Management, Warehouse & Packing, Engineering, IT/Technical, Sales & Marketing, Procurement and Administration. Permanent, Temporary or Contrac... Know more