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Russell Tobin
Content Designer/Content Strategist

Content Designer/Content Strategist

Remote

United kingdom

Junior

Freelance

22-01-2026

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Skills

Jira ServiceNow SEO Marketing Analytics

Job Specifications

Job Title: Content Strategist (Help Center / Support Content) – Contract

About the role

We’re looking for a strong content professional to support a global Help Center content team. This role focuses on creating and optimizing scaled self-service support content for enterprise and business products. You’ll work closely with cross-functional partners including Product, Operations, Marketing, Legal, and Policy teams to deliver clear, accurate and user-friendly support documentation.

Key Responsibilities

Create and maintain Help Center / support content for product updates and launches
Translate complex product and policy information into simple, jargon-free language
Manage multiple content projects end-to-end under tight deadlines
Collaborate with product teams and subject matter experts to gather requirements and validate accuracy
Work through review cycles with legal/policy stakeholders before publishing
Publish and maintain content in content management systems (CMS)
Use analytics, search insights and feedback signals to optimize content performance

Required Experience

3+ years professional writing/editing experience (support/help content preferred)
Strong writing, editing, and content QA skills
Experience working with multiple stakeholders and fast-changing priorities
Comfortable working independently and driving projects to completion

Preferred Experience

Experience with ticketing/project tools (e.g., Jira/Asana/ServiceNow)
Familiarity with content analytics and search optimization (SEO/internal search)
XML experience is a plus

Contract Details

Duration: 12 months
Location: UK (Remote)
Working Hours: Mon–Fri, standard business hours

About the Company

Bring Top Talent With Your Company With Russell Tobin Headquartered in New York City with offices throughout the United States, United Kingdom, Ireland, The Netherlands, Brazil, Canada, India, and Singapore, Russell Tobin--a division of Pride Global--offers total staffing and recruitment solutions across a wide range of industries. Our team of highly skilled recruiters, sourcers, and subject-matter experts understand exactly how to find world-class candidates that will fit your company's precise needs. Whether you need skill... Know more