Job Specifications
Job Description
Are you a professional looking for a new challenge in a dynamic and fast developing business? We invite you to join our team as a Customer Service Coordinator for Systems & Software group in Diegem, Belgium.
You'll be the go-to person for our customers in industries like chemical and life sciences, handling all service-related questions and requests. Whether it's resolving issues, scheduling work, or planning logistics for our service teams, you’ll play an essential role in making sure everything runs smoothly and our customers are satisfied.
Applications are welcome! If you love solving problems, and want to make a real impact on our customer service operations, this could be the perfect fit for you. You'll be part of our friendly Benelux team.
Onsite presence is essential for effective collaboration and fostering our dynamic team environment.
In This Role, Your Responsibilities Will Be:
Serve as the primary contact for customer inquiries in Belgium and support the Netherlands office via phone and email.
Coordinate team communication for resource and schedule planning.
Track and follow up on customer issues with local and international support teams.
Record all customer communications accurately.
Schedule activities and site visits for approximately 25 field service engineers.
Organize preventive maintenance and collaborate with the Benelux team.
Arrange shipments and handle returns in coordination with the Aftermarket team.
Who You Are:
You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse partners.
You are organized and plan effectively, keeping details in check while juggling multiple tasks. You understand what customers need and enjoy finding ways to optimize work processes for better results.
You create teamwork allowing others across the organization to achieve shared objectives.
For This Role, You Will Need:
Bachelor’s degree (preferably in a technical field) or equivalent experience.
Proven customer service-related experience in a B2B technical environment.
Strong skills in handling phone calls and complaints.
MS Office tools and Management systems.
Fluency in Dutch and English, both spoken and written.
Preferred Qualifications that Set You Apart:
Ability to work within a complex matrix organization and collaborate across business units.
Experience with Oracle Cloud.
Fluency in French language.
Our Culture & Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams.
Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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About Emerson
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation t
About the Company
Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets.
We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Across the globe, we are un...
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