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Albert Roger Group
Sales Operations Manager – Maternity Cover

Sales Operations Manager – Maternity Cover

On site

Bracknell, United kingdom

Freelance

22-01-2026

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Skills

Leadership Sales Customer Service Marketing ERP Systems

Job Specifications

The role of the Sales Operations Manager is to drive sales and customer service through the operational excellence of your team.

Working closely with the Sales, Marketing Finance & Planning teams to deliver a high level of service and account management with existing retailers.

Account Manager – Customer mind-set to our customers & 3PLs
Team manager – passion for developing teams
Commercial – aware of the bigger picture to help support growth
Operations – a love & understanding of how to offer great service with a sales focus

Key Responsibilities

Effective leadership of the sales operations team to facilitate orders of our customer accounts across UK and Europe.
Develop retail customer relationships, ensuring you have a full understanding of their Logistical requirements and coordinate the team to deliver on these.
Deliver excellent customer service, with a clear understanding of our brands and expertise.
Maintaining customer data through our systems, sales forecast, and activity reports.
Plan workflow effectively based on forecast and demand with our 3PL partners across Europe.
Plan and track the shipment of final products according to customer requirements.
Delivery of weekly and month end Financial and Operational report
Manage the dispute process and allocate resource to reduce further re-occurrence.

Skills and Experience

Proven knowledge of operations within logistics or supply chain.
Customer focussed with a proactive and solutions led approach.
Confidence with communicating effectively at multiple levels.
Commercially focussed with an understanding of budgets and how to achieve targets.
Ability to remain calm while working under pressure and have a customer-oriented approach.
Team supervision, development, or management experience.
Advanced IT skills, particularly in Excel and ERP systems
Knowledge of Spanish, French or German would be beneficial.

About the Company

A Leading Pan-European Distribution Partner! We enable fast and profitable access to over 12,000 stores across multiple channels 15 countries. With exclusive partnerships with 25+ global brands, we drive market share expansion, speed up time-to-market, and deliver strong financial results. Our expertise spans every stage of the product journey-from market strategy and logistics to in-store execution. Powered by insight, driven by excellence, we help beauty brands scale with precision, speed, and impact. Trusted by global nam... Know more