Skills

Communication Go SAP Negotiation Sales CRM Architecture Organization

Job Specifications

Role :- Customer Renewal Executive

Duration : 12+Months

Location: Remote

These answers are Mandatory and we need to share them with the hiring manager while submitting resumes

Screening Question 1 – Renewal & Commercial Execution

Describe your experience managing end-to-end contract renewals.

Please include:

Your role in customer-facing negotiations
How you partnered with Customer Success Managers, Account Executives, or Sales teams
A specific example where you protected or grew revenue during renewal ( Churn mitigation experience )

Screening Question 2 – Contract Migration / SKU Transition Experience

Have you ever supported a contract migration, SKU transition, or product/portfolio change at renewal (e.g., moving customers from legacy contracts to a new commercial model)?

Briefly describe:

The scope of the transition
Your responsibilities
How you handled customer objections or complexity

Screening Question 3 – Program Execution & Operational Rigor

This role requires strong execution discipline across multiple stakeholders and timelines.

Please describe:

A program or initiative you supported that involved tracking, reporting, and coordination across teams
The tools you used (e.g., CRM, Excel, dashboards, trackers)
How you ensured deadlines and commitments were met

How you keep the local team informed and involved in the evolution of the program. Any reporting experience

Screening Question 4 – Working in a Global / Matrixed Environment

This role reports globally with dotted-line responsibilities to regional teams.

Please describe:

Your experience working in a global or matrixed organization
How you balanced global priorities with regional needs
How you handled misalignment or conflicting stakeholder expectations

Language Requirement:

(4 Position ) - ENG proficiency

(1 Position ) - EN, SPANISH/PORTUGUESE fluency

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Customer Renewal Executive (CRE), you are responsible for delivering end-to-end renewal execution through partnership with Customer Success Mangers ,AE, PBM and the extended account team including Preferred Success Product Owner. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. As part of your PS Project CRE role, you will work to convert existing Preferred Success contracts to the new PS SKUs at the time of renewal or before (early renewals/restructures) with a proactive strategic migration plan, ensuring the new customer centric portfolio GTM and strategy including all the benefits and terms related to this new preferred success SKUs and its agreement. This Proactive migration plan is targeting Q1 2026 go-live, aligned to manage the transition for the 2026–2030 PS contract horizon.

Key Areas of Responsibility and Tasks

In the Customer Renewals Center, our people and our culture are central to our success! Customer Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you!

As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.

You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.

Renewal Execution Tasks:

• Provide end-to-end renewal execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and replacements.

• Leverage internal SAP networks to navigate cross-functionally and regionally.

• Possess knowledge of SAP Cloud Terms and Conditions.

• Understand and deploy negotiation methods that are mutually beneficial to SAP and the customer.

• Knowledgeable in commercial metrics and forecasting principles.

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Experience & Educational Requirements |

Experience & Language Requirements

§ Experience in a customer facing role with ability to influence different stakeholders using strong relationship and communication skills.

§ Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals.

§ Ability to work through multiple SAP commercial software systems.

§ Proven ability to organize and prioritize tasks while

About the Company

Mentis Systems is an US based global IT Services Company with focus on Clients’ Technology & Business Objectives. We specialize in IT and Non-IT Contract Staffing Services (R&D, Engineering, Manufacturing, Infotainment, Validation, Safety, QA/QC, Professional etc.), SOW Projects and IT Consulting. We work with several Fortune 500 and Global 1000 companies. Mentis Systems render high-quality IT Consulting services to all components of the Software Development Life cycle, we specialize primarily in Application Development, Sys... Know more