Job Specifications
Job Description
This is a contract opportunity, ending May 2026
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.
Current work authorization for Canada is required for all openings.
Who We Are
At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.
Business Overview
The CRM support group is part of IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada.
Reporting to the CRM Support Team Manager, the software developer is responsible for development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements and rotating on-call support for SalesForce.com and Marketo applications.
Key Accountabilities
Architect, develop, and maintain system integrations with Salesforce using a variety of APIs
Acts as the Lead Developer on all assigned projects. Assists with coordinating the activity of the developers involved to meet the project milestones and deliverable date
Write and optimize backend code, primarily in Apex, to extend Salesforce functionalities
Develop and configure event management tool (Marketo)
Collaborate with stakeholders to ensure integration solutions are scalable and meet business requirements
Provide technical support for integrated systems, troubleshooting issues and ensuring smooth data flow
Support Marketo-related initiatives, especially concerning smart campaigns, webhooks, and administration
Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation
Participate in planning and execution of CRM and Events Management tools upgrades and migrations
Proactively promote enhancements to departmental processes, technical and business solutions
Skills, Knowledge And Experience
8+yrs of Software Development experience with a focus on 4+yrs of Salesforce platform
Strong knowledge of front-end (LWC), back-end development (Apex) and integration services via API
Familiarity with data governance and security best practices
Experience developing in Java, experience with Web Services Development
Solid experience with the full life cycle of software development
Strong leadership skills
Detail oriented, with strong analytical skills
Customer service oriented
Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
Self-starter with strong teamwork culture
Nice to Have
Hands-on experience with Marketo, especially concerning smart campaigns, webhooks, and administration
Experience with Salesforce Service Cloud development
Experience with Salesforce Financial Cloud development
Development experience with REST Web Services
Development experience in Mutual Funds/investment industry
Education
University degree, preferably in Computer Science, or equivalent work experience
Salesforce Certification – Salesforce Certified Platform Developer I or II preferred
Competitive Pay for Specialized Talent
This contract role offers a flexible, hourly compensation model that reflects your expertise and the value you bring. The hourly rate ranges from $65 to $86, based on experience and qualifications.
We offer market-aligned rates that recognize the specialized skills and agility required for this role.
We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.
This posting is for an existing vacancy within our organization.
Some of the ways we’ll help you feel valued and supported as part of our team
Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charit
About the Company
At Fidelity Canada, we've been committed to helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we're constantly striving to find new and better ways to help our clients.
Fidelity Canada is part of a broader group of companies, collectively known as "Fidelity Investments", one of the world's largest providers of financial services. We employ over 1,600 full-time employees in offices across the count...
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