Job Specifications
Job Type: PermanentWork Model: RemoteReference code: 130581Primary Location: Toronto, ONAll Available Locations: Toronto, ON
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
Have many careers in one Firm.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Learn from deep subject matter experts through mentoring and on the job coaching
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
What will your typical day look like?
Summary:
The Global ServiceNow Center of Excellence are seeking a highly skilled and experienced ServiceNow Solutions Architect to design innovative solutions on the ServiceNow platform. The ideal candidate will possess a deep understanding of ServiceNow's capabilities, best practices, and integration with other enterprise systems. This role requires a strong technical background, excellent written and verbal communication skills, and the ability to collaborate effectively with cross-functional teams. The successful candidate will be responsible for translating business requirements into technical specifications, leading the design and implementation of complex ServiceNow solutions, and ensuring the ongoing performance and stability of the platform.
Responsibilities:
Lead the design, development, and implementation of ServiceNow solutions aligned with business needs and strategic objectives.
Collaborate with business stakeholders to gather requirements, understand business processes, and translate them into technical specifications.
Develop and maintain detailed architectural diagrams, design documents, and technical specifications.
Provide technical leadership and guidance to development teams, ensuring adherence to best practices and coding standards.
Perform code reviews and ensure the quality and performance of ServiceNow solutions.
Integrate ServiceNow with other enterprise systems, using APIs and other integration technologies.
Troubleshoot and resolve technical issues related to ServiceNow solutions.
Stay current with the latest ServiceNow features, updates, and best practices.
Contribute to the development and maintenance of ServiceNow's roadmap and strategy.
Mentor and guide junior team members.
Participate in the full software development lifecycle (SDLC), including requirements gathering, design, development, testing, deployment, and maintenance.
Ensure solutions are scalable, reliable, and maintainable.
Adhere to IT governance and security policies.
Proactively identify and mitigate potential risks.
Contribute to the continuous improvement of ServiceNow processes and procedures.
Important: Whilst a deep technical understanding of the platform is required this is not a lead developer role. The candidate should expect to spend the majority of their time in meetings with project teams and business stakeholders, creating design documentation to meet the business objectives and supporting projects through the mandatory governance processes. There will be little hands-on development work outside of the occasional proof-of-concept or analysis work.
About The Team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Enough about us, let’s talk about you
Required:
5+ years of ServiceNow experience as an architect with deep understanding of ServiceNow architecture, modules, and best practices
Certified ServiceNow Administrator (CSA)
Proven track record leading complex solution designs, including out-of-the-box and custom applications with complex integrations
Excellent written and verbal communication, interpersonal, and presentation skills; ability to clearly explain complex technical information to both technical and non-technical audiences
Experience with ServiceNow modules such as ITSM, ITBM, CSM, HR