Job Specifications
The Team:
The Omnichannel Customer Development & Client Relations Management (CDCRM) team is a newer, retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.
The Opportunity:
The Senior Director of Client Development is a key partner for the métiers, the merchandising team, the retail and ecommerce teams in developing our Women, Men and Lifestyle Universes.
The Senior Director of Client Development will be responsible for overseeing our client development experts across MRTW, WRTW, Fine Jewelry, Beauty & Fragrances as well as Equestrian. The Senior Director will develop and implement strategies to drive sales while ensuring seamless selling ceremonies and delivering the best client experience possible.
The Senior Director will partner with the CRM, Digital Analytics and BI team to understand our customer behaviors, analyze trends, and share insights with the retail and ecommerce teams. He/She will develop key initiatives to engage with our clients most appropriately across channels.
All other duties as assigned by the supervisor.
About the Role:
Develop a client development strategy around our Women, Men and Lifestyle Universes by leveraging data insights, client development expert’s feedback as well as regional vice presidents and stores
Define client action plans with each client development expert as well as métier partners
Map our client journeys by segment/by métier to define a long-term client development strategy
Work closely with the Maison and Watch métiers experts to identify client opportunities, share best practices and ensure alignment on bespoke client experiences offered
Partner with Learning and Development team and Merchandising team to identify training opportunities and develop relevant selling ceremony and client experience modules
Identify client development gaps/opportunities and partner with cross-functional teams to develop the most appropriate solutions/services/experiences
Partner with the CRM team to identify clients for international events and accompany directly or indirectly these clients during these events
Establish strong client relationships that allow for continuity and ongoing representation
Work closely with the Client Experience team to define the animations calendar as well as create elevated and bespoke client experiences
Monitor competitive activity to ensure that the appropriate response strategies are formulated and communicated
Supervisory Responsibility
Yes
Budget Responsibility
Yes
Decision Making Responsibility
Yes
About You:
10+ years in sales experience
College degree preferred.
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
Elevated leadership and communication skills.
Even tempered with ability to continuously multi-task.
Self-starter and able to work independently.
Flexible with schedule changes to accommodate needs of the business.
The range for this position is $173,432.42 - $204,968.58. Actual rates are determined based on the job, location, and individual experience.
Company Overview
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.
Our Com
About the Company
A creator, artisan and seller of high-quality objects since 1837, Hermes is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermes cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal met...
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