Job Specifications
Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
The Sales Trainer will play a critical role in enhancing the productivity and performance of Global Relay’s sales teams across our rapidly growing organization. This role involves close collaboration with the Sales Enablement, Sales Operations, Product Marketing, and other key departments to develop, deliver, and continuously optimize a comprehensive sales training and enablement program. You will be instrumental in ensuring that the sales team is equipped with the right tools, knowledge, and skills to succeed in a highly regulated, B2B SaaS environment.
The development of a comprehensive sales training program should focus on three core areas:
Product Knowledge: Understanding and communicating the value proposition, differentiators, and technical aspects of Global Relay’s products and services.
Sales Process: Mastering sales tools, sales processes, and CRM systems like Salesforce to drive sales effectiveness.
Sales Methodology & Skills: Upskilling sales teams on proven sales methodologies (e.g., MEDDPICC, Challenger) and fostering strong sales practices to improve overall sales performance.
Your responsibilities will include onboarding and continuous training for new and existing team members, ensuring alignment with company sales strategies, and working alongside key stakeholders to ensure timely and relevant training content. The ideal candidate will have a proven track record in sales training, particularly in the SaaS or technology sector, and possess strong facilitation and coaching skills.
Your responsibilities:
Internal
Design and execute training programs that equip the sales team with the skills, tools, and knowledge to succeed, with a focus on product, sales process, and industry best practices
Collaborate with Sales Leadership to identify training needs across different departments (Sales, Pre-Sales and Customer Success) and roles (SDR, AE, AM, etc.) and tailor training content accordingly
Work closely with Sales Operations to ensure the effective use of sales tools (e.g., Salesforce) and processes, and to align training with performance metrics and business objectives
Align with Product Marketing, Product, and Regulatory teams to design, update, and maintain product and sales collateral that supports both sales and customer success teams
Measure and track training effectiveness by developing and reporting on key performance indicators (KPIs) and using feedback to optimize future training programs
Develop a strategic training roadmap that aligns with product releases, sales goals, and industry trends
Support the ongoing development of Sales Leads and Managers by providing coaching and guidance on how to reinforce training and drive high performance across their teams
Continuously improve the sales methodology adoption by embedding frameworks like MEDDPICC and Challenger in day-to-day sales activities through role-playing, live coaching, and interactive sessions
Partner with Marketing and Sales Enablement to ensure the timely delivery of relevant, high-quality training materials aligned with go-to-market strategies
External
Support product launches by leading the training efforts and ensuring the sales team is equipped to communicate new product features and benefits effectively
Assist in enterprise sales cycles by offering training and coaching around messaging, value propositions, and product demos, particularly for high-value clients in regulated industries
Represent Global Relay at industry events and webinars, promoting Global Relay's expertise and thought leadership in sales methodologies and training practices
About you:
5+ years of experience in sales enablement, sales training, or quota-carrying B2B sales (preferably within the SaaS or tech industry)
Deep understanding of sales methodologies (e.g., MEDDPICC, Challenger) and experience embedding these methodologies into sales teams
Proven ability to facilitate training for dive
About the Company
Global Relay is the leading provider of fully compliant, cloud electronic communications archiving, messaging, supervision, and eDiscovery solutions for the global financial sector and other highly regulated industries.
Founded in 1999, Global Relay delivers services to over 20,000 customers in 90 countries, including 22 of the top 25 banks. From the Global Relay App for compliant communications, through to intelligent archiving, superior data connectors, and proactive surveillance, Global Relay’s integrated compliance sol...
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