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Service Desk Analyst?Wiltshire??30K-?35K

Service Desk Analyst?Wiltshire??30K-?35K

On site

Salisbury, United kingdom

Full Time

26-01-2026

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Skills

Windows Android Windows 10

Job Specifications

IT Support Analyst, Salisbury/Hybrid, ?30K-?35K(Must be eligible for Security Clearance ? min 5 years UK residency)

We?re looking for an enthusiastic, proactive Support Analyst to be part of a small Service Desk team based in Tilshead. You will provide effective and efficient technical support to users mainly over the phone, but also sometimes in person.

What You?ll Do:

Provide IT support to users via the IT Service Desk

Handle and manage incoming calls and online requests and log within the Service Management tool (Halo).

Through troubleshooting and fault diagnosis, triage and resolve user issues as a ?first call fix? wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress.

Provide on-site support in regions as required.

Assist the IT Service Desk Lead in preparing ?IT Operations? management information and reports.

Conduct software license management activities associated with user requests.

Ensure all assets are managed and tracked throughout the asset's lifecycle.

Experience/Skills You?ll Need:

Windows 10 and 11, MS Office 2016, 2019, O365.

Experience working in a distributed/hybrid multi-office environment.

IT Service tickets (incidents, requests, problems)

End user-device installation, configuration and troubleshooting of Windows desktops, laptops and Android tablets

IT Security good practices

Software license management and tracking.

Experience supporting end user network connectivity (Broadband, 4G, Starlink).

ITIL v4 Foundation

CompTIA A+ certification or equivalent recent certification. UK Drivers License
- SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

About the Company

Smartsourcing is a global outsourcing company redefining how businesses scale through people-first solutions. With a growing international presence, Smartsourcing partners with clients across a wide range of industries including advertising, SaaS, real estate, logistics, publishing, finance, creatives, contact solutions, healthcare, education, e-commerce, legal services, hospitality, and construction. Smartsourcing has been on a mission to change lives by creating meaningful careers and delivering measurable value to clients... Know more