Skills

Leadership JavaScript HTML CSS Risk Management ServiceNow angular Organization ETL Processes

Job Specifications

Lead ServiceNow Developer

Jersey City, NJ (HYBRID)

Full Time - NO 3RD PARTY RESUMES

Role Overview

We are seeking a highly experienced Lead ServiceNow Developer to step into a critical role during a period of team transition. You will serve as the primary technical lead for our ServiceNow environment, taking ownership of a mature instance previously managed by a multi-person team. As we stand up a newly formed support team, you will act as the anchor, responsible for stabilizing the platform, reverse-engineering existing logic without immediate access to historical knowledge holders and driving forward-looking development.

Core Responsibilities

Environment Stabilization & Discovery

Conduct a rapid assessment of the current state of the instance to understand existing customizations, business rules, and workflows.
As needed, be capable of reverse-engineering undocumented configurations and establish a baseline of technical documentation for the new team.
As needed, troubleshoot legacy issues and stabilize performance following the team transition.

Development & Engineering

Design and develop solutions across the platform, utilizing Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs.
Manage and maintain complex API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools.
Oversee the health and data integrity of the CMDB.

Module Management (ITSM, IRM, HRSD)

Maintain and enhance the ITSM suite (Incident, Problem, Change, Request).
Provide specialized support for Integrated Risk Management (IRM/GRC) and Human Resources Service Delivery (HRSD) modules.
As needed, configure Service Portal widgets and pages to ensure a seamless user experience.

Leadership & Mentorship

Act as the Subject Matter Expert (SME) while the organization forms a permanent support structure.
Guide and mentor junior developers or administrators joining the newly formed team.

Qualifications

Required Technical Skills:

5+ years of hands-on ServiceNow development and administration experience.
Proven track record of working independently in complex environments without heavy supervision.
Deep expertise in JavaScript, Glide API, HTML, CSS, and Angular/Service Portal.
Strong experience with Integration Hub, REST/SOAP APIs, and ETL processes.
Demonstrated ability to troubleshoot complex workflows and identify root causes in heavily customized instances.

Module Experience:

Expert-level knowledge of ITSM and CMDB.
High Priority: Functional and technical experience with IRM (Governance, Risk, and Compliance).
High Priority: Functional and technical experience with HRSD (HR Service Delivery).

Preferred Certifications

ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist (CIS) – IRM or HRSD
ITIL V3/V4 Foundation

About the Company

IT Staffing Solutions - Experience the Difference Working With Professionals That Understand Your Information Technology Needs and the Importance of Managing Your Costs! PRI Technology, a division of Perennial Resources International, is a full service Information Technology staff augmentation and executive search firm comprised of high performing industry professionals focused on your success. We employ the utilization of cutting edge recruiting technologies which allow for greater optimization of our capabilities in servi... Know more