Job Specifications
Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
As our business and geographic footprint expand, this role will strengthen and scale the core processes, policies, and operational foundation that support the employee experience. You will ensure that our people practices are consistent, compliant, efficient, and increasingly supported by AI-enabled tools. This role requires strong operational judgment, the ability to simplify complexity, and a passion for creating a seamless experience for employees and managers across all stages of the employee lifecycle.
The People Operations team is responsible for delivering a clear, reliable, and high-quality people experience at scale. We focus on building processes and guidance that help employees thrive, enable managers to lead confidently, and support the business as it grows across regions. We ensure compliance, drive process clarity, and create an environment where people can focus on meaningful work rather than navigating administrative friction.
What you'll be doing:
Lead the optimization and delivery of People processes and policies across the entire employee lifecycle
Introduce AI-enabled efficiencies that help managers and employees get faster, clearer, and more accurate support
Ensure consistent, compliant people practices across all regions where we operate
Develop and maintain clear, accessible documentation, guides, and resources for employees and managers
Partner with People Business Partners, Talent Acquisition, and Finance to ensure smooth coordination and alignment across people processes
Support the rollout of local programs such as onboarding, performance cycles, policy updates, and employee communications
Manage employee benefits programs, ensuring competitiveness, accuracy, and a smooth experience for employees during enrollment, changes, and inquiries
Oversee U.S.-specific People Operations tasks, including compliance requirements, employment documentation, and coordination of state-by-state regulations
Elevate the employee experience by identifying friction points and implementing scalable, people-first solutions
Build and implement an AI roadmap that transforms the overall people experience
What you need to have:
Bachelor’s degree in Human Resources, Business, Operations, or a related field
5–7+ years of experience in People Operations, HR Operations, or a similar operational HR role
Experience managing or administering employee benefits programs, with a focus on accuracy and employee support
Familiarity with U.S. People Operations requirements, including employment regulations, documentation, and state-by-state compliance basics
Strong understanding of core HR processes, compliance requirements, and people practices
Demonstrated ability to streamline and improve processes as an organization grows
Strong communication and stakeholder management skills with the ability to bring clarity to complex topics
Comfort working in a fast-paced, evolving environment with shifting priorities
An “AI-native” mindset, with enthusiasm for integrating intelligent tools into everyday workflows
Strong understanding of People Operations systems and tools, with the ability to navigate and optimize them as the organization grows
To ensure you feel good solving a big Human problem, we offer:
A stimulating, fast-paced environment with lots of room for creativity
A bright future at a promising high-tech startup company
Career development and growth, with a competitive salary
The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
A flexible environment where you can control your hours (remotely) with unlimited vacation
Access to our health and well-being program (digital therapist sessions)
Remote or Hybrid work policy
To get to know more about our Tech Stack, check here
US - Sword Benefits & Perks:
Comprehensive health, dental and vision insurance*
Life and AD&D Insurance*
Financial advisory services*
Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
Health Savings Account*
Equity shares*
Discretionary PTO plan*
Parental leave*
About the Company
Sword is building the future of healthcare through AI Care, a field we pioneered that brings together Artificial Intelligence and Clinical Experts to tackle healthcare’s biggest bottlenecks - access, outcomes, and cost. The result is a world where clinicians are able to focus on what they do best - handling nuance, providing empathy, and delivering the human touch -, while AI focuses on delivering hyper-personalized treatment programs, ensuring scalability, and being available 24/7 so that healthcare meets the needs of the p...
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