Skills

Communication JavaScript PowerShell ServiceNow Configuration Management Change Management Networking Windows Windows 10 Active Directory Windows Server

Job Specifications

Responsibilities
Technical Responsibilities
Provide 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
Ownership of Incidents, Service Requests, Problems and Change Requests
Windows build and deployment tools, such as MDT, Autopilot
Manage tickets via ITSM software ServiceNow
Troubleshoot RDS issues
Troubleshooting Outlook, including problems connecting to Exchange/Office 365
Deploy application/system changes in accordance with the change management process
Resolving all technical problems within the London office and liaising with Bermuda IT staff where appropriate, identifying solutions to technical and delivering these solutions
Responsible for the documentation of details of all hardware/software that have been installed and removed so that configuration management records can be updated to maintain the integrity of the estate.
Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition
IT asset management support - issuing out kit, return of kit, rebuilding kit, decommissioning kit etc., with strong administration experience.
Assist with ensuring that Servers and desktops are kept up to date with all necessary software patches and updates according to the agreed schedule
Assist with any software release deployments
Knowledge of PowerShell, JavaScript
Qualifications
Essential Skills & Requirements
Positive and energetic outlook to delivering a good service
Good communication skills, responsive and team focused
A passion for delivering excellent service and for continuous improvement of services
Microsoft Active Directory knowledge.
Knowledge of PowerShell Scripting language
Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.
An understanding of networking principles as applied to LAN, WAN and VOIP configurations. 29/07/2024
Knowledge of Virtual server technologies.
IT-related degree/qualifications or Equivalent work experience
Strong IT troubleshooting skills, in relation to end-user support.
Experienced in using Service Desk ticketing tools and understands Service Management best practices.
Able to effectively communicate and support VIPs, Senior Management and Board members in pressured environments.
A genuine interest in Technology and its application and use in business
Work as part of a team, be willing and able to work outside normal office hours as required and be part of an out-of-hours support rota.
Willingness and commitment to support multiple geographical regions. Desire to develop a career in IT Service Delivery

About the Company

Infoplus Technologies UK Limited is a global IT services company focusing on Enterprise solutions and integration services consulting (SAP/Oracle), MRO Master Data Management, software development, product solutions for education segment, and IT consulting services offering outsourcing solutions to enterprises worldwide. Since inception in 2000, Infoplus has focused on a principle to maximize output for its clients and partners through cost-savings, enhanced productivity and quality. Headquartered in the United Kingdom, we... Know more