Job Specifications
Are you ready to join a team recognized as a Platinum Certified Canada’s Best Managed Company and one of BC’s Top Employers? As part of Wesgroup Equipment, a trusted name in the industry, Westerra Equipment has been selling, renting, and servicing equipment across British Columbia, while also providing safety training to ensure effective machinery operation. We offer a wide range of equipment for industries like warehousing, milling, construction, drilling, and environmental processing. Join our team of People-Focused Problem Solvers and build a career where your contributions truly make a difference!
We’re looking for an Operations Manager in Nanaimo who oversees and grows the operations of the Westerra Equipment branch in Nanaimo and Victoria. You will work closely with the local teams to manage performance, advise and pitch in to support high levels of customer experience and generate profitable revenue growth in service, parts, and rentals.
Key Responsibilities:
Manage all aspects of business operations In Nanaimo and Victoria (includes service, parts and rentals)
Understand and effectively manage the business financials throughout the year to maintain and obtain profitability in all departments
Drive team productivity to meet and or exceed monthly targets (revenue, absorption, etc.)
Develop highly engaged teams in each department through effective recruitment, training, scheduling, performance management and recognition activities
Actively promote and instill customer focus throughout all departments and branches
Excel the customer experience through high levels of adoption of the customer experience standards and proactive approach in all teams
Proactively and enthusiastically engage customers in dialogue to understand needs, follow up on concerns and issues and to grow customer accounts in all areas of our business
Promote and maintain a safe working environment, complying with all health and safety policies, procedures, and legislation
Some travel to local branches and to the US may be required
Other duties as assigned
Knowledge, Skills, and Abilities:
Ability to understand business financials and levers for improvement
Proven ability to build high performing teams
Ability to build relationships, meet and exceed customer expectations
Excellent verbal and written communication skills
Highly motivated, self-starter, enthusiastic and well organized
Strong problem-solving skills with a focus on improving processes through a collaborative approach
A proactive autonomous individual able to set own high standards and succeed
Ability to travel across Canada and or abroad, as required
Training, Education and Experience:
Previous experience and success in delivering results as an Operations Manager
Post-secondary education in a relevant field
Why You’ll Love Working Here
Be part of a tight-knit, people-first culture that celebrates wins, values your input, and supports your growth
We offer a competitive salary, plus performance incentives, a green vehicle rebate, and a flexible, community-driven workplace where your career can thrive
Enjoy access to professional development, health & wellness benefits, paid training, and a team that always has your back
Work with innovative, industry-leading equipment brands like Bobcat, DEVELON, and JCB
Work for a company that’s invested in the future—with advanced CRM/ERP systems, comprehensive training programs, and sustainability at its core
Our Core Values (We Live These Every Day)
Build trust – with customers and each other
Be a team player – commit to working together to win
Be customer-focused – “wow” customers so they become raving fans
Support community – care for our people, our community and our planet
Deliver results – know what you need to do and get it done
Privacy Notice for Job Applicants: By applying, you consent to share your name and email with our third-party assessment provider solely for assessment purposes, if required. We will manage your data confidentially and will not use it for any other purpose. If you have any concerns, please contact our HR department at careers@westerraequipment.com.
Selection Process Notification: Due to the volume of applications, we will contact only the shortlisted candidates. Thank you for considering career opportunities with Westerra Equipment.
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About the Company
Westerra Equipment, a Wesgroup Equipment Company, is committed to providing a consistent exceptional customer experience. We are proud to carry the largest selection of premium construction, compaction, and excavation equipment products such as Bobcat, DEVELON, Linde, Vermeer and Ammann. OUR PURPOSE: We keep you up and running. Your success is our success. Our customers can visit any one of our locations in Abbotsford, Kamloops, Nanaimo, Victoria, and Edmonton for our full-service offerings of: new and used equipment, rental...
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