Job Specifications
Client Success Marketing Manager
Location: Toronto, ON (Downtown)
Work Model: Full-Time, In-Office (Professional Dress Code)
Company: Intellicastle Marketing
Salary: $85,000 CAD annually
About Intellicastle Marketing
Intellicastle Marketing is a client-driven marketing services agency focused on delivering strategic growth, operational excellence, and measurable impact for clients across regulated and service-based businesses. We work closely with business leaders to drive brand performance, client engagement, and long-term outcomes.
Intellicastle is a growing startup with rapid momentum and expanding client demand. This role offers meaningful exposure to leadership, increasing responsibility over time, and clear opportunities for career advancement as the company scales. We are a lean team of approximately 20 professionals operating in a modern, professional in-office environment with a business-appropriate dress code. We place a strong emphasis on adaptability, accountability, collaboration, professionalism, and culture.
We value ownership and initiative, and we make space to celebrate wins together through regular team events, wine-down Fridays, an in-office arcade space, and an active social committee that plans monthly and quarterly events.
Role Summary
Intellicastle Marketing is seeking a Client Success Manager with high-level experience to lead digital marketing strategy, manage teams, and oversee client success. The person in this role is a strategic thinker who thrives in a fast-paced, collaborative environment and is passionate about client delivery, reporting, and relationship management. This role is ideal for someone who can coordinate “always-on-time” deliverables with our in-house creative team, support onboarding, demonstrate value to clients through regular video calls, and contribute directly to execution when required.
You will work closely with senior leadership, including the Operations and Sales Managers overseeing both CannDelta and Intellicastle accounts, to ensure consistent delivery, strong communication, and high client satisfaction.
The successful candidate will serve as a dependable point of contact for both clients and internal teams, balancing coordination, reporting, and hands-on delivery support while bringing fresh ideas to a client-facing role within a scaling agency.
Key Responsibilities
Lead the development and scaling of the marketing agency function by building structured internal processes and delivery frameworks.
Oversee the company and client digital marketing strategies across various performance channels.
Own client relationships for assigned accounts, serving as the primary point of contact for deliverables, timelines, and expectations.
Coordinate and manage workflows with internal creative and technical teams to ensure timely, high-quality execution.
Provide senior-level leadership to marketing team members, including mentoring, performance, and delivery oversight
Drive continuous improvement of internal processes, documentation standards, and operational workflows.
Support the onboarding of new clients, including setup, kickoff communications, and transition into ongoing service delivery.
Ensure all projects are delivered on time, on scope, and within budget.
Prepare clear monthly performance reports for clients, including insights and actionable recommendations.
Support campaign planning, coordination, execution, performance tracking, and post-campaign reviews as required.
Ensure all strategies align with client objectives and internal KPIs.
Anticipate client needs and proactively address risks, issues, and escalations while maintaining transparent communication.
Lead regular client meetings to align on business objectives, deliverables, and performance outcomes.
Identify early churn signals and develop mitigation strategies to drive retention.
Track client satisfaction metrics (NPS, CSAT) and implement continuous improvement initiatives.
Act as a cross-functional bridge between sales, operations, and leadership, including contributing to revenue forecasting and pipeline strategy.
Key Requirements
3–6+ years of experience in marketing client success, account management, or professional services.
Demonstrated experience leading marketing strategy at a senior level.
Proven experience managing teams and developing talent.
Proven track record of managing multiple clients and deadlines simultaneously.
Strong communication skills with a high standard of professionalism and responsiveness.
Comfort with both coordination and hands-on contribution to delivery.
Experience in preparing accurate client reports and translating data into actionable insights.
Agency or marketing services experience preferred.
Positive, proactive, and team-oriented mindset.
Experience working in a scaling professional services firm is a strong asset.
Travel to conferences to meet prospective clients is required, typically 1–2 times per quarter for 2–3 days at a time. A valid