Skills

Communication Microsoft 365 Google Workspace Monitoring Problem-solving Customer Service Networking Operating Systems Windows System Administration Recruitment

Job Specifications

IT Support Engineer
Salary: £30,000 to £35,000
Job Type: Permanent
Location: On-site Leicester and Rugby
A full UK Driving Licence and a car are mandatory
About the Company
Our client is a well-established UK organisation with multiple operational sites is seeking a proactive IT Support Engineer to join its supportive and collaborative technology team. With a strong reputation in its sector and a long-serving staff base, the company offers a stable environment and a commitment to quality service across all departments.
About the Opportunity
This IT Support Engineerposition offers an excellent opportunity for an enthusiastic IT professional to step into a key support role. You will provide hands-on 1st and 2nd line technical support to users across several sites, ensuring systems run efficiently and downtime is minimised. The role is primarily onsite at the Midlands locations, with some flexibility for home working when needed.
Roles and Responsibilities
Deliver 1st and 2nd line IT support to over 600 users
Troubleshoot and resolve incidents involving hardware, software, networks, and telephony
Support system administration tasks, including user setup, monitoring, and maintenance
Assist with testing and deploying new systems, hardware, and updates
Work closely with third-party support partners where required
Uphold IT security standards and participate in business continuity activities
Maintain documentation and asset records to ensure accuracy and compliance
Provide excellent customer service to staff at all levels
Participate in occasional out-of-hours support on a rota basis (details confirmed on appointment)
Your Skills and Experience
Previous experience in a 1st/2nd line IT Support or Service Desk environment
Strong understanding of Windows operating systems, hardware troubleshooting, and basic networking
Familiarity with Microsoft 365, Google Workspace, and common business applications
Experience with IT ticketing systems.
Strong communication and customer service skills, with a proactive and positive approach
Good problem-solving ability and willingness to learn new technologies
Capable of working independently while contributing effectively to a wider team
Flexibility to travel between Leicester and Rugby sites as required.
A UK driving licence and own car are mandatory due to multi-site responsibilities. Mileage would be claimed via expenses
Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals.
To apply for the IT Support Engineerrole, send your CV today, and we will review it and contact you immediately. We are a recruitment agency that specialises in projects and programmes.