Job Specifications
Location: Boston, MA (Hybrid)-2 days a week in Boston
About Us
Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent, while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit—using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we’re a catalyst for economic mobility.
A Forbes Fintech 50 company, portfolio company of SHRM (Society of Human Resource Management — the largest HR organization out there!) and recipient of “43 Start Ups to Bet Your Career On in 2025” by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.
What We Need
Clasp is looking for a TechOps Specialist to help build a world-class Information Technology and Help Desk experience as we scale rapidly from 50 to 100+ employees and from 30 to 100 enterprise customers.
This is not a traditional “helpdesk” role. You’ll be the frontline operator for IT, identity, and light security work, partnering closely with Information Security, PeopleOps & engineering leadership. You’ll support day-to-day employee needs while also contributing to foundational projects around automation, access control, cloud tooling, and AI enablement.
This role is ideal for someone early in their career who is hands-on, curious, scrappy, and wants to grow into DevOps, infrastructure, or security engineering over time.
You will be the face of TechOps at Clasp.
What You’ll Do
Day-to-Day IT & Employee Support
Serve as first-line technical support for employees, with a strong focus on macOS, SaaS tools, and network troubleshooting
Onboard new employees to make sure they are productive with their machines and our internal SaaS tools
Provide professional, fast, and empathetic support to both technical and non-technical teammates in Boston as well as our remote employees
Device & Endpoint Management
Own the full device lifecycle: procurement, provisioning, inventory tracking, refresh cycles, and offboarding for office media devices and employee laptops
Manage MDM using Kandji (now Iru), including policy configuration, compliance enforcement, and troubleshooting
Support BYOD environments, including iOS & Android and personal devices, balancing usability with security
Coordinate repairs, warranties, and support cases with vendors
Identify opportunities to automate or standardize device and endpoint workflows as the company scales.
Identity, Access & Automation
Assist with SCIM-based onboarding and offboarding across SaaS tools
Provision and deprovision user access across SSO and non-SSO systems
Participate in access reviews, audit prep, and remediation with the InfoSec team
Maintain documentation for identity workflows, provisioning standards, and exceptions
Partner with Information Security to reduce manual access management and improve audit readiness over time.
Office & AV Operations
Set up and maintain conference room AV, including Zoom Rooms, TVs, Mac minis, network route & wireless network, and peripherals
Prototype new ways of ensuring effective and reliable in-person and remote collaboration so we can improve the fidelity of our conversations during hypergrowth.
Ensure conference room AV setups are clean, reliable, and easy to troubleshoot, including thoughtful hardware layout and cabling
Own inventory for accessories and shared equipment
Troubleshoot networking and AV issues to keep meetings frictionless
Security & Infrastructure Exposure
Support emerging security initiatives for our SOC2 and our ongoing security & compliance initiatives, including:
Vendor access reviews
SaaS security configuration
Asset and access audits
Develop foundational knowledge of cloud infrastructure in Google Cloud through hands-on support and guided projects
Assist with Terraform-based infrastructure and access tooling over time
Contribute small scripts or automations (Python, Bash, PowerShell) to improve internal operations
Documentation & Continuous Improvement
Create and maintain internal documentation and knowledge base articles
Identify repetitive problems and help automate or systematize solutions
Proactively surface risks, gaps, and improvement opportunities
What You’ll Need
Required
Strong hands-on experience with macOS in a professional environment
Comfort using the terminal to troubleshoot, debug, and automate
Familiarity with git and collaborative software development and version control concepts
Experience supporting SaaS-heavy environments (Google Workspace, Slack, Zoom, etc.)
Solid understanding of basic n