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Operational Change Analyst, Insurance

Operational Change Analyst, Insurance

On site

London, United kingdom

Junior

Full Time

15-01-2026

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Skills

Leadership Training

Job Specifications

Operational Change Analyst, Insurance
City/Hybrid
To £65,000 + bonus and benefits
We're working with a well-established insurance organisation seeking an Operational Change Analyst to support operational improvement, automation, and change delivery across the business.
This is a broad, varied role ideal for someone with 2-5 years' insurance experience who enjoys improving processes, working with data, and collaborating with stakeholders across different teams.
You'll work closely with senior operational leadership, helping to identify opportunities for improvement, coordinate change initiatives, and act as a central point of contact for subject matter experts across operations and technology.
Key Responsibilities:
Identifying inefficiencies and opportunities for operational improvement
Supporting and coordinating operational change and automation initiatives
Acting as a central liaison between operations, data, and technical teams
Assisting with reporting, documentation, and change tracking
Supporting onboarding of new processes, tools, and ways of working
Producing clear analysis, insight, and recommendations
Key Requirements:
2-5 years' experience within the insurance industry
General understanding of insurance operations and processes
Strong Excel skills and confidence using Word and PowerPoint
Familiarity with bordereaux or delegated authority is beneficial but not essential
Proactive, inquisitive, and comfortable engaging with stakeholders
What's on offer:
Hybrid working (minimum one day per week in the office)
Exposure to senior leadership and high-visibility projects
Strong development support, including training and shadowing
A role with genuine scope to make a difference to how operations run
This position would suit someone looking to move beyond BAU work into a hands-on operational change role with long-term development opportunities.

About the Company

Founded in 2000 by Marcus Freeman, ARC IT provides recruitment solutions for both contract and permanent positions across a broad range of IT and business skill sets, from graduate entry level to heads of global businesses. We have enjoyed steady growth among our loyal clients and welcome new employers every month due to our exceptional reputation in the IT recruitment industry. As well as recruiting permanent IT staff across the UK and managing a high number of contractors we also have a significant presence in Europe and... Know more