Job Specifications
WHY WORK FOR VALENTINO
Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.
What We Believe In
Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.
Valentino offers a hybrid working schedule with three days in office, and two days remote. This role is a full-time permanent position based in our Beverly Hills Office.
Overview
WHO WE ARE LOOKING FOR
The Client Engagement Manager will lead planning and implementation of retail client development strategies across the West Coast directly operated store (DOS) that drive retention, elevation, and acquisition through exceptional relationship management and local market events to support key client moments and achieve overall targets. This role is responsible for translating Valentino America’s client engagement strategy, in alignment with retail business objectives, to create store-embedded client plans that directly impact sales. The Client Engagement Manager will coordinate the partnerships with Store Managers, retail leadership and corporate client engagement teams ensuring synergy and collaboration.
The Client Engagement Manager establishes and builds relationships with Very Important Clients. They offer exceptional customer experience, by understanding client needs and exceeding their expectations in order to increase sales and store profitability. The Client Engagement Manager maintains strong knowledge of the luxury fashion industry and has in depth understanding of the brand heritage and collections.
This role is based out of our Los Angeles office and reports to the Director of Client Engagement.
Key Responsibilities
Client Development and Relations – 50%
Partner with Director of Client Engagement and Store teams to build expert knowledge of VICs in each location/store, and constantly develop and follow-up on action plans to grow existing VICs and develop future VICs by identifying innovative new concepts and personalized VIC experiences, proposing client targeting segmentation, and ensuring proper execution and follow-up
Partner with CRM, Retail Operations and Events on the execution of local retail activities and experiences to drive strong ROI
Support the Director of Client Engagement in planning and execution on major/institutional events (i.e., Fashion Shows, Forever Valentino Doha Exhibition, etc.)
Attend events and act as a Valentino Ambassador for VICs involved, ensuring excellence in event execution and sales maximization
Assist in managing the personal shoppers and stylists’ program for each store
Oversee the Runway VIC Pre-Orders end-to-end process
Clienteling Strategy and Performance – 30%
Manage the client gifting and experiences’ budget for retail network to develop and maximize client relationships, including invoicing, budget planning and tracking
Develop and oversee partnerships with third parties (e.g., AMEX Offer, hotels, concierges, membership clubs, etc.) to drive acquisition and cultivation of VICs
Work closely with cross-functional corporate teams (regional and HQ) and store teams to align VICs goals and annual calendar to achieve annual client development plan in cohesion with global and regional strategy
Lead regular performance reviews and impact of client initiatives, analyze prior, during and post strategy to ensure each touchpoint opportunity is maximized for client engagement KPIs
Constantly analyze client outreach to identify opportunities to close gaps and deriving bottom up action plans to meet sales and client segment goals
Produce benchmarking analysis along with research of new market landscapes and competitors’ events
Assist with the coordination, when needed, of event logistics including but not limited to car service, hair and makeup, florals, catering and gifting
Prepare post event recaps and ad-hoc analysis to monitor sal
About the Company
Maison Valentino was founded in 1960 in Rome by Valentino Garavani and Giancarlo Giammetti. A symbol of crafting excellence, creativity and uniqueness, Valentino continues to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture. The Company is led by Jacopo Venturini, CEO since June 2020, while Alessandro Michele was appointed as its Creative Director in April 2024. The collections include Haute Couture, Val...
Know more