Job Specifications
Position : Sr Billing Specialist
Location: Atlanta, GA (Hybrid)
Duration: 12+ Months Contract with good chances of extension
Position Summary
The Senior Billing Specialist (Contractor) supports the Retail Billing Operations team by performing complex billing activities including invoice creation, processing, review, and issue resolution. This role ensures accurate delivery of invoices by email or postal mail, tracks undeliverable invoices, and works with cross-functional partners to correct client contact information and delivery preferences. The contractor will work independently, meet defined SLAs, and contribute to process documentation and operational improvement.
Key Responsibilities
Create invoices accurately and on schedule across assigned billing cycles
Review invoices for pricing, contract compliance, tax accuracy, and system integrity
Reconcile invoice data prior to release to ensure error-free distribution
Log and track returned or undeliverable invoices (postal returns, email bounce-backs, blocked domains, invalid email addresses)
Investigate and resolve root causes such as incorrect addresses, outdated contacts, or customer system issues
Reissue corrected invoices and update billing profiles, delivery methods, or customer preferences
Verify and update client invoice delivery methods (email or postal mail)
Maintain accurate customer contact and billing recipient records
Coordinate with clients or internal teams to resolve invoice delivery failures
Research and resolve complex billing issues including credits, refunds, pricing disputes, account reviews, and cancellations
Execute complex manual billing transactions and cross-system validations
Document investigations and customer communications in SNOW/Salesforce
Process SNOW tickets, emails, and tasks within SLA requirements
Maintain reports and reconciliations for adjustments, cancellations, and delivery exceptions
Support month-end close through reconciliations and exception cleanup
Contribute to SOPs and process documentation related to invoicing and delivery
Identify recurring issues and recommend process improvements
Provide peer support and informal training on complex workflows
Must-Have Skills
5+ years billing operations, accounts receivable or similar experience.
Strong proficiency with Excel (intermediate/advanced) and billing systems such as SAP, RMB, AX, AS400, Oracle AR, plus ServiceNow/Salesforce.
Excellent attention to detail, analytical skills, and accuracy in high-volume environments.
About the Company
TPI Global started in 1998, providing technical professionals to businesses scrambling to fix the Y2K bug. We met those challenges head-on and established ourselves as an IT talent and services firm that could be counted upon.
Since then we've grown. We continue to connect employers with tough-to-find IT expertise and help technical professionals find jobs that match their career goals. Now we are doing the same with engineering, finance and accounting professionals from our Birmingham, Atlanta and Charlotte offices.
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