Skills

Communication Salesforce Sales Customer Service CRM Organization Accounting Sage

Job Specifications

Invoicing Specialist - SaaS - Boston, MA

We are seeking candidates for an Invoicing Specialist with a leading SaaS company located in Boston, MA. This position will be responsible for supporting a customer-focused organization by ensuring software products and invoices are processed accurately, efficiently, and in compliance with established standards. This role works closely with internal subject matter experts across licensing, invoicing, sales operations, and product teams. The ideal candidate will have 1-3 years of experience in billing, general accounting within a software industry.

This is a 3+ month contract-to-hire position that will pay $30-36/hr (depending on experience) within a 40-hour work week. All qualified candidates who are located in the Boston area and willing to work 11:00am - 7:00/8:00pm EST that are 100% REMOTE will be considered.

Responsibilities:

Review and process incoming orders for software trials, license purchases, renewals, and professional services in accordance with established procedures.

Provide backup order review support for international regions as needed.

Review order terms and specifications to ensure timely and accurate license fulfillment for customers, distributors, and resellers using internal systems and third-party tools.

Validate customer license entitlements and invoicing data within Salesforce.

Coordinate and execute license exchanges and returns.

Troubleshoot order and fulfillment issues within defined SLAs, escalating to appropriate stakeholders and managing issues through resolution.

Proactively identify and mitigate potential contractual or compliance risks, escalating concerns to management as appropriate.

Collaborate with Sales Operations and cross-functional partners to document, improve, and standardize global policies and procedures.

Contribute to product packaging and fulfillment configurations in partnership with Product and Sales Operations teams.

Post sales orders and issue invoices to customers.

Identify accounts with potential collection risk and support collection efforts on aged receivables.

Monitor and respond to Accounts Receivable and Licensing helpdesk inquiries from internal and external stakeholders in a professional manner.

Qualifications:

Bachelor’s degree in Accounting, Finance, or related field required.

1–3 years of experience in Accounts Receivable, general accounting, order management, or licensing fulfillment preferred.

Experience in the enterprise software industry (SaaS) and familiarity with basic contract terminology is a plus.

Experience with Salesforce CRM and Sage Intacct ERP is a plus.

Strong customer service orientation with excellent communication and professionalism.

Ability to quickly learn and apply sales, licensing, and fulfillment processes.

Proactive, detail-oriented, and capable of exercising sound business judgment in time-sensitive situations.

Comfortable collaborating cross-functionally to document and evolve policies and procedures.

Ability to manage multiple priorities in a fast-paced environment and meet deadlines.

Experience working independently with minimal supervision while collaborating across teams, time zones, and geographies.

If you are interested in learning more about this opportunity, please email your resume to Olivia at ociviello@daleyaa.com.

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About the Company

Daley and Associates is a boutique executive search and contract staffing firm specializing in the placement of Accounting, Finance, Information Technology, Legal, Administrative and Life Sciences professionals. We are a customer driven company and tailor every search and placement to the unique needs of every client. Daley and Associates works with some of the most prominent businesses in the greater Boston area ranging from promising start-ups to Fortune 100 companies. Know more