Job Specifications
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Senior Executive Business Center & Engagement Manager, is a highly visible, strategic, and operational role responsible for elevating the company's relationships with its most strategic customers and partners. This role supports the operational excellence and strategic content of the Executive Business Center (EBC) and provides critical support for the broader Executive Engagement Program (EEP), ensuring world-class experiences that directly influence high-value business outcomes. The successful candidate must possess exceptional executive presence, organizational skills, and a deep understanding of corporate strategy.
This position is an individual contributor role reporting to the Marketing Director, ABM.
Responsibility
Define the strategic vision, standards, and experience principles for the EBC to ensure it consistently delivers high-impact, C-suite-ready engagements
Establish what “great” looks like and guide teams/vendor partners who execute the day-to-day
Design the strategic framework for intake, agenda development, briefing flow, and post-meeting follow-up
Focus on driving business outcomes, deal acceleration, and consistency of executive experience across markets
Delegate operational excellence to EBC managers and partners
Set expectations, service standards, and experience guidelines for all day-to-day operators (internal or vendor) and provide oversight and accountability
Lead the strategy for how internal executive hosts and SMEs engage in briefings and establish playbooks, storytelling frameworks, and training rhythms
Equip leaders for high-stakes conversations
Architect the end-to-end executive engagement strategy across the company spanning the Executive Briefing Center, Docusign flagship events (ex: Momentum), regional executive experiences, and high-value third-party programs
Define the purpose, audience, experience principles, and success metrics for all executive-facing moments
Partner closely with Sales, Customer Success, Product, and Field Marketing leadership to identify the accounts, opportunities, and executive personas that should be prioritized
Establish a framework for which executive experiences to activate for which customer segment, deal stage, or opportunity type
Define the executive experience blueprint for Docusign-owned events—VIP programs, C-level tracks, tailored executive journeys—and collaborate with Experiential, PMM, and Field to ensure alignment to business objectives
Evaluate and shape the executive strategy for third-party events, determining where and how to activate meaningful C-level interactions that accelerate pipeline and strengthen relationships
Define the measurement framework for executive engagement across all programs
Partner with analytics to track meeting influence, deal velocity, sentiment, and post-event impact
Build insights and recommendations that inform future strategy and investment
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
8+ years of professional experience, with at least 3 years directly managing an Executive Briefing Center, Executive Program, or similar high-touch, client-facing facility
Experience communicating with C-level executives and senior stakeholders
Experience managing complex, multi-faceted logistics and schedules under pressure
Ability to translate high-level business goals into tangible, world-class customer experiences
Experience managing direct reports (EBC Coordinators, hospitality staff) or leading cross-functional, virtual teams to achieve program goals
Preferred
Exceptional verbal and written communication skills
Experience in the relevant industry (e.g., technology, finance, healthcare)
Familiarity with modern event technology, CRM systems (e.g., Salesforce), and internal communication platforms
About the Company
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with soluti...
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