Job Specifications
WHY WORK FOR VALENTINO
Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.
What We Believe In
Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.
Valentino offers a hybrid working schedule with three days in office, and two days remote. This role is a full-time, tempoary position (budgeted through the end of 2026) based in our New York Office.
Who We Are Looking For
As the CRM Intern , you will aid as a key coordinator between corporate data goals and boutique execution to maintain a high-quality North American client database. You will manage the full lifecycle of client data, from merging profiles and enforcing collection protocols to handling client reassignments and onboarding new leadership into the brand’s digital network.Using data extraction, you will turn data into clear performance dashboards that help stores improve client outreach and engagement. Additionally, you will support boutique teams through direct technical training and app troubleshooting, ensuring every associate is equipped to deliver a personalized, data-driven luxury experience.
Responsibilities
Client Database Management
Data Integrity & Compliance: Ensure compliance with data collection protocols by monitoring KPIs for stores and sales associates, reporting any compliance gaps to management.
Database Maintenance: Execute client profile merging of duplicated profiles to ensure high-quality data across the North American region.
Lifecycle Management: Manage client reassignments following staff departures and manage localized client dedication requests to ensure continuity of service.
Data Accuracy: Partner with store teams to audit and update client profiles, ensuring comprehensive and accurate information within the CRM
CRM Reporting & Performance Analysis
Business Intelligence: Utilize SAP and Qlik to extract data and manage all regional CRM reporting.
Performance Tracking: Design and distribute weekly and monthly performance dashboards to keep store teams informed of their progress.
Strategic Insights: Synthesize complex data into weekly highlights for the corporate team, focusing on spending segmentation, client trends, and key performance indicators.
Engagement Monitoring: Analyze "One-to-One" (OTO) completion rates by store and individual sales associate to drive higher participation and outreach effectiveness.
Client Segmentation: Fulfill custom client list requests and monitor spending behaviors to support targeted marketing efforts.
CRM Onboarding & Training
Regional Support: Facilitate regional training sessions to align store teams on CRM objectives, tools, and KPI benchmarks.
Technical Empowerment: Provide ongoing training and troubleshooting for store teams on CRM application management to optimize daily usage.
Qualifications
1-2 years of CRM experience in luxury goods/retail (previous internship experience)
Intermediate to advance skills in Microsoft Excel
Base knowledge of ERP ideally SAP specifically, and CRM software
Detail oriented with strong organizational skills
Efficient with data entry while maintaining data accuracy
Fast learner and diligence with system management
Strong relationship management and interpersonal skills
Hourly Rate: $20-$25 per hour (based on experience)
How We Are
The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
About the Company
Maison Valentino was founded in 1960 in Rome by Valentino Garavani and Giancarlo Giammetti. A symbol of crafting excellence, creativity and uniqueness, Valentino continues to inspire individuality by redefining the values of mastery and emotional beauty that are deeply intertwined with its roots as the most established Italian Maison de Couture. The Company is led by Jacopo Venturini, CEO since June 2020, while Alessandro Michele was appointed as its Creative Director in April 2024. The collections include Haute Couture, Val...
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