Skills

Communication ServiceNow Stakeholder Management Presentation Skills Training Organization

Job Specifications

Company Description

Datamatics is a global leader in digital technologies and operations, supporting enterprises in enhancing productivity and customer experiences through innovative solutions. With an AI-first approach, the company focuses on transforming industry norms, helping businesses achieve greater efficiency, agility, and customer satisfaction. Known for its expertise in cutting-edge digital solutions, Datamatics collaborates with clients to build sustainable competitive advantages. The organization is committed to driving growth through technology and intelligent systems.

Role Description

This is a contract position for an ITIL ITSM Consultant based on-site in the United Kingdom. The consultant will be responsible for designing, implementing, and maintaining IT Service Management (ITSM) frameworks and processes in line with ITIL best practices. Day-to-day responsibilities include assessing current ITSM practices, developing process improvements, providing training and support, and collaborating with teams to ensure seamless operation and service delivery. The role will require analyzing operational data to identify efficiencies and ensure adherence to service level agreements (SLAs).

Qualifications

Strong understanding and hands-on experience with ITIL frameworks and IT Service Management (ITSM).
Proven expertise in process design, service transition, and continual service improvement.
Skilled in analyzing workflows and generating detailed reports and recommendations.
Proficiency in incident management, problem management, and service request fulfillment processes.
Excellent communication, stakeholder management, and presentation skills to deliver training and support teams effectively.
Passion for driving operational efficiency and innovation in ITSM processes.
ITIL certifications are required (e.g., ITIL Foundation or Practitioner Certification).
Previous experience working with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is an advantage.
Strong analytical capabilities and the ability to work on-site in a collaborative environment in the United Kingdom.

About the Company

Datamatics is a Digital Technologies, Operations, and Experiences company that enables hundreds of global enterprises to go Deep in Digital to enhance their productivity and customer experience to create a sustainable competitive advantage. With an AI-first approach, we are passionate about creating a future where intelligent systems transform industry norms, propelling enterprises to new heights of efficiency, agility, and customer satisfaction. Know more