Job Specifications
About the role:
Gartner Analysts are industry thought leaders who create must-have research, taking strong positions, market predictions and best practices for a broad range of world-leading organizations. A Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives and their mission critical priorities. They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations.
What you will do:
Take strong positions, create innovative, thought provoking, and highly leveraged “must-have research” content
Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
Provide high quality and timely research content peer review
Build credibility as an industry expert to represent Gartner research, methodology and strategy
Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community
Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery
Be a mentor and a coach by supporting more junior team members
Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions
What you will need:
Bachelor's degree or equivalent experience; Graduate degree preferred
10+ years of relevant field or industry experience
Sourcing managed services experience is required in 2 of the "Must-Have" markets below, additional experience in "Other-Markets" is a plus.
Expertise in all phases of sourcing for IT services from 3rd party providers (outsourcing). This includes ability to review RFPs, statements of work, contract terms, SLAs for outsourced (onshore/offshore/nearshore) IT services deals.
Knowledge of Global IT service providers (service integrators) is a must and knowledge of how services are delivered in NAM is desired along with a competitive interplay between incumbents, emerging providers, disruptors, and outsourcers. Additional knowledge on other markets, such as EMEA, APC and ANZ is optimal.
Must-Have Market Knowledge (preference for experience in 2 out of 3):
BPO Services: Procurement and HR BPO services are outsourced managed services which include end to end functional process execution and support using either client’s technology or vendor provided technology. Procurement BPO includes both category management and P2P processes, where HR includes payroll and benefits business process outsourcing
Managed Data & Analytics Services: D&A is the management of data for all uses (operational and analytical) and the analysis of data to drive business processes and improve business outcomes through more effective decision making and enhanced customer experiences. Service offerings include Analytics and business intelligence (BI), Data integration, Data management (and data governance), Data quality, Data science and ML, Master data management and Metadata management
IT Infrastructure services outsourcing including managed cloud services, data center outsourcing, service integration and management (SIAM) and digital workplace services.
Other-Markets (in order of preference)
Cloud Transformation Services .ie Preparing and moving applications to the Cloud
Outsourcing Applications & Infrastructure (Hosting) Services (including offshore, nearshore) from strategy, supplier selection, contracts, and management of deal
Cloud Hosting services including hyperscalers such as AWS and Azure.
Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders
Custom
About the Company
We deliver actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization's mission-critical priorities.
Our unrivaled combination of expert-led, practitioner-sourced and data-driven research steers clients toward the right decisions on the issues that matter most. As a $6.3 Billion company, with 21,000 associates, and a member of the S&P 500, we are an objective partner with 14,000 client enterprises in 90 countries an...
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