Job Specifications
Competitive Salary + Performance Bonus Opportunities
About Us
KW Flagship Realty is a new and growing Keller Williams office built on leadership, professionalism, and agent success. Our mission is simple: create an environment where top real estate professionals can thrive, build wealth, and deliver exceptional service to clients.
We are seeking a high-level Operations Director / MCA to serve as the backbone of our Market Center. This is a leadership role for someone who thrives on organization, accountability, and supporting top performers. This position is ideal for a real estate agent who loves the industry but no longer wants to sell and instead wants to play a key role in helping other agents succeed at the highest level.
Position Overview
The Operations Director / MCA is the financial, operational, and cultural leader of the office. This person ensures the Market Center runs efficiently, profitably, and in alignment with Keller Williams systems.
You will partner directly with the Operating Principal, investors, and the Agent Leadership Counsel (Board of Directors) to help grow the office while maintaining and improving world-class operational standards.
This is not a background admin role. This is a visible leadership position that requires professionalism, confidence, and the ability to manage both numbers and people.
Key Responsibilities
Leadership & Office Operations
Serve as the Director of First Impressions and brand ambassador for KW Flagship Realty
Manage front office experience, agent support, and overall positive office environment
Oversee day-to-day Market Center operations to ensure efficiency and professionalism
Support leadership with meeting preparation, reporting, and accountability systems
Help maintain a strong, positive, and productive office culture
Financial & Accounting (MCA Duties)
Full responsibility for bookkeeping and accounting systems
Manage A/R, A/P, commission processing, and associate billing
Maintain accurate financial records and reporting
Submit required reports to KWRI
Assist leadership in tracking profitability and growth metrics
Agent & Business Support
Oversee agent onboarding and system setup
Support training events, classes, and internal communications
Assist with marketing and event coordination for office programs
Maintain systems that help agents stay productive and compliant
Systems & Technology
Ensure office technology, platforms, and tools function properly
Improve and refine operational systems for scalability
Maintain document management and internal communication systems
Qualifications
Strong accounting or bookkeeping experience (real estate brokerage experience is a major plus)
Highly organized with strong attention to detail
Confident communicator with professional presence
Able to manage multiple priorities in a fast-paced environment
Tech-savvy with Microsoft Office and cloud-based systems
Leadership mindset with the ability to be both firm and supportive
Experience in real estate, operations, office management, or business administration preferred
Who Thrives in This Role
This role is for someone who:
Loves structure, systems, and accuracy
Enjoys supporting high performers behind the scenes
Wants to be part of the real estate industry without selling
Can lead with both strength and professionalism
Takes pride in running a tight, efficient operation
Compensation & Opportunity
Competitive base salary
Performance-based bonus opportunities
Leadership role in a growing, high-energy Market Center
Long-term career growth locally and within Keller Williams nationally and internationally
The chance to help shape the future of a flagship brokerage in Erie
If you are detail-oriented, people-focused, and ready to step into a leadership role that directly impacts the success of top agents, this is the opportunity.
Apply today and become a key leader at KW Flagship Realty.
About the Company
Austin, Texas-based Keller Williams, the world’s largest real estate franchise by agent count, has more than 1,100 offices and 176,000 agents.
The franchise is also No. 1 in units and sales volume in the United States.
Since 1983, the company has cultivated an agent-centric, technology-driven, and education-based culture that rewards agents as stakeholders.
For more information, visit headquarters.kw.com.
Know more