Job Specifications
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Role: Microsoft TEAMs SME
Job Type: 12 Months
Location: London
Number of hours: 40 hours per week – full time
Ready to utilize your experience and expertise in Microsoft Teams?
We have an exciting role for you – Microsoft Teams Subject matter experts!
Careers at TCS: It means more
TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
Eager to collaborate and contribute to a dynamic team environment.
Ready to tackle challenges head-on with a proactive mindset.
Committed to achieving excellence and delivering impactful results in every interaction.
The Role
As a Microsoft Teams SME, you will provide expert-level support and guidance for Microsoft Teams services, including telephony, conferencing, and integrations. You will work on troubleshooting, configuration, automation, and operational improvements while ensuring compliance with enterprise standards and security updates.
Key Responsibilities
Provide support for daily customer-initiated operations of Microsoft Teams, Telephony (Peer-to-Peer), and Audio Conference services.
Troubleshoot and configure Teams, Channels, Private Channels, and membership settings.
Configure Messaging Policies, Meeting Policies, Delegations, and Calendar settings.
Handle Level 3 service requests and operational activities.
Perform root cause analysis and recommend service improvement solutions.
Monitor alerts and respond to incidents, escalating when necessary.
Coordinate with escalation teams and third-party vendors during high-risk incidents or projects.
Ensure adherence to engineering methodologies, standards, and best practices.
Execute scheduled or unscheduled tasks related to operational maintenance and monitoring.
Stay updated on new Teams features and security updates.
Knowledge of Teams Voice, Microsoft Calling Plans, and associated configurations.
Expertise in troubleshooting using tools like QER, CQD, Teams Logs, and base metrics.
Knowledge of API registrations for Teams Apps and App-Centric Management.
Ability to test new features to enterprise standards and raise changes accordingly.
Your Profile
Essential Skills/Knowledge/Experience:
Strong experience as a Microsoft Teams SME with hands-on expertise in Teams administration.
Proficiency in PowerShell scripting and MS Graph API.
Deep understanding of Teams licensing, communication credits, and telephony configurations.
Knowledge of Teams-related SharePoint and OneDrive areas.
Ability to troubleshoot complex Teams issues and provide RCA quickly.
Familiarity with Teams Voice and Microsoft Calling Plans.
Strong communication and articulation skills for executive-level escalations.
Ability to work in a fast-paced environment and manage multiple priorities.
Desirable Skills/Knowledge/Experience:
Extensive hands-on experience with Microsoft Teams.
Microsoft Certification (MS-700).
Experience in planning, designing, and implementing M365 services.
Knowledge of Exchange, SharePoint, OneDrive, and Co-Pilot.
Familiarity with migration tools like Quest-on-Demand, BitTitan, SkySync.
Knowledge of enterprise mobility solutions like Endpoint Manager.
Experience with ITSM tools such as ServiceNow.
Flexible for shift duties and relocation.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview,
About the Company
Tata Consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 56 years. Our consulting-led, cognitive powered, portfolio of business, technology and engineering services and solutions is delivered through our unique Location Independent Agile(tm) delivery model, recognized as a benchmark of excellence in software development.
A part of the Tata group, India's largest multinational busi...
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