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Customer Success Manager - Dynamics 365CE

Customer Success Manager - Dynamics 365CE

Hybrid

Southampton, United kingdom

£ 50,000 /year

Full Time

10-02-2026

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Skills

Communication Data Governance Dynamics Sales CRM Training

Job Specifications

Customer Success Manager – Dynamics 365 Sales & Data | Hybrid | Up to £50k DOE | Hampshire (UK)

Are you passionate about helping organisations unlock the full value of their CRM data and prepare for AI-driven transformation?

An exciting opportunity has arisen for a Customer Success Manager to join a leading Microsoft Dynamics 365 ISV specialising in CRM data quality and optimisation. With over 30 years of innovation behind them, this organisation empowers businesses to build a trusted Single Customer View and unlock real CRM value through better data.

Role Overview:

You’ll act as a trusted advisor, guiding customers through onboarding, adoption, and continuous optimisation of their D365 Sales environments. This is a hybrid role based in Hampshire, ideal for someone who thrives on enabling success and making data meaningful.

Key Responsibilities:

Lead customer onboarding using structured 30/60/90-day plans
Deliver impactful training and product demos
Track and improve customer adoption and CRM data quality
Offer consultative insights using the 4Cs: Capture, Cleanse, Consolidate, Compress
Identify upsell opportunities and contribute to customer growth journeys

What You’ll Bring:

Strong communication skills with a knack for translating technical into practical
Understanding of CRM systems (ideally Dynamics 365 Sales)
Analytical mindset and a proactive, customer-first approach
Experience in SaaS, Customer Success, or CRM consultancy is a plus

Plus points for knowledge of data governance, Power Platform, and AI readiness initiatives.

Why Apply?

You’ll gain access to robust training, career development into senior CSM, consulting, or product roles, and the chance to shape data quality initiatives at the forefront of the Microsoft ecosystem.

Hybrid working from Hampshire HQ | UK-based applicants only

Sound like your next move? Let’s connect and discuss how you could make a measurable impact.

About the Company

With over two decades of experience, Conspicuous has established itself as the premier recruitment agency specialising in Dynamics 365 and Power Platform. Since our founding in 2000, we have been dedicated to delivering exceptional services based on honesty, quality, and personalisation. With offices located in the UK and US, we extend our services to clients across the UK, America, Europe, EMEA, Canada, and APAC regions. This global presence enables us to cater to your needs wherever you are. As the longest-running and mo... Know more