Skills

Communication Teamwork Problem Solving SQL Salesforce Kanban Scrum CRM Attention to detail Training Marketing Agile

Job Specifications

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs

Summary

The Functional Analyst, Salesforce Marketing Cloud (SFMC) collaborates with Product Owner/Platform Owner and team to deliver user stories focused on configuring package software or performing other highly technical tasks in a timely manner and as per set quality standards.

Responsibilities

Collaborates effectively with the agile team to configure package software when applicable Supports the team in executing highly technical tasks according to the specific needs of stories during each iteration
Ensures design and development standards are being followed to minimize rework; promotes only quality-tested code and does it regularly
Participates in the daily stand-ups, sprint reviews, and retrospectives to update progress, highlight and resolve impediments
Completes required documentation to communicate required information to deployment, maintenance, service, and business teams
Provides production support and helps drive down technical debt
Develops customer relationships by listening and understanding the customer, anticipating, and providing solutions to customer needs, and prioritizing customer satisfaction
Develop documentation and provide training to users as appropriate
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability
Provide functional analysis for the domain/software related to Mergers & Acquisitions
Provide functional analysis for domain/software RFP process
Provide SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality

Education

Bachelor's degree in CS or equivalent

Mandatory Experience

2-4 years of experience in configuration, coding and application development
Basic understanding of Scrum, Lean, XP, Kanban and other agile development techniques
Basic knowledge of continuous integration / continuous delivery practices

Competencies

Demonstrated “agile-development” mindset with strong customer-focus & results-orientation
Effective interpersonal, teamwork and collaboration skills
Strong analytical and business problem solving skills
Strong communication and documentation skills

Preferred Qualifications

Salesforce Marketing Cloud certifications (Administrator, Consultant, or Email Specialist)
Experience with:
MobileConnect / MobilePush
AMPscript (functional understanding)
SQL (basic to intermediate)
Familiarity with Salesforce CRM, CDPs, or customer data platforms
Experience working in Agile or hybrid delivery environments
Financial services, healthcare, retail, or B2B marketing experience (if applicable)

Key Skills & Competencies

Functional analysis & requirements documentation
Marketing operations & campaign execution
Data‑driven thinking
Cross‑functional collaboration
Attention to detail and quality
Problem‑solving and continuous improvement

About the Company

Sysco is the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the foodservice and hospitality industries. With more than 74,000 colleagues, the company operates 334 distribution facilities worldwide and serves approximately 725,000 customer locations. For fiscal year 2023 that ended July 1, 2023, the company genera... Know more