Job Specifications
Job Title: Clinical Business Analyst
Department: 6140442502 : IT: SOFTWARE MAINTENANCE COR01 : CORRECTIONAL HEALTH SERVICES : IT
Date Start: 03/23/2026 - Date End: 05/16/2026
Hours Per Week: 40.00
Shift Time: 9:00 AM-5:00 PM
Qualification
Bachelors Degree
Clinical Business Analyst 2+ years of experience
Experience in IT support, data processing, business analysis, or a related field preferred.
Project management experience
Strong attention to detail and commitment to data accuracy.
Strong emphasis on organization and task management
Only US citizenship candidate
Position Summary
PREA required. The Business Analyst will serve as a key member of the CHS IT Department, responsible for managing critical business processes, supporting end-users, ensuring high-quality application performance, and delivering effective IT training. The primary function of this role is to lead and manage the Call Down List Submission Process, acting as the central IT point-of-contact for all related operational, troubleshooting, and data integrity needs.
The Business Analyst will serve as a key member of the CHS IT Department, responsible for managing critical business processes, supporting end-users, ensuring high-quality application performance, and delivering effective IT training. The primary function of this role is to lead and manage the Call Down List Submission Process, acting as the central IT point-of-contact for all related operational, troubleshooting, and data integrity needs.
Primary Function:
Call Down List Submission Process Lead
Serve as the IT owner and primary contact for the Call Down List Submission Process.
Receive, review, validate, and troubleshoot all Call Down List submissions.
Ensure timely and accurate import of Call Down Lists into IT systems.
Collaborate with stakeholders across CHS to resolve submission issues and maintain data quality.
Monitor workflow, maintain documentation, and identify opportunities for process improvement.
Provide insight, reporting, and updates to IT leadership regarding Call Down submission activity and trends.
Secondary Responsibilities
New Employee IT Training
Deliver onboarding training for new employees on all CHS IT applications.
Maintain and update training materials, job aids, and documentation.
Provide ongoing coaching for staff requiring refresher or advanced IT training.
Front-End User IT Support
Provide application support to CHS front-end users, addressing usability questions, access needs, and workflow issues.
Assist with troubleshooting application errors and escalating issues when necessary.
Support system enhancements by gathering user feedback and communicating changes.
Quality Assurance (QA)
Perform QA testing on applications, enhancements, and development items.
Validate the accuracy, functionality, and performance of reports and system updates.
Document issues, track resolutions, and collaborate with developers and project teams to ensure quality deployment.
Participate in regression testing.
About the Company
Founded in 2008, PACER is a Minority Woman-owned Global Staffing firm serving Fortune 500 Clients with customized and scalable workforce solutions. With our Account Management integrated into our service delivery processes, we provide our clients with staffing solutions that are transparent and robust irrespective of the industry they function in.
Services:
1) Staffing
2) Employer of Record (EOR)
3) Agency of Record (AOR)
4) Recruitment Process Outsourcing (RPO)
5) Sunset Supplier Solutions
Today we employ over 8500 indus...
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