Skills

Communication Teamwork SQL Customer Service Autonomy Accounting

Job Specifications

About Qargo

Qargo is a cloud-based (SaaS) Transport Management Platform. We are a scale-up based in London and Ghent (Belgium), rapidly expanding across Europe. The platform is an ‘all-in-one system’, handling everything from initial order entry to final invoicing. It optimises planning and includes built-in AI that automates lengthy manual tasks.

Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

We’re looking for a Business Analyst to join our team in Ghent.

If you’re looking to work in an international company in a role that offers autonomy, ownership, and impact, this one’s for you!

About the Role

As a Business Analyst, you’ll play a crucial role in delivering successful customer projects while maintaining Qargo’s high standards of customer service and teamwork.

You’ll analyse customer workflows, translate them into system configurations, and act as a bridge between our customers and technical teams.

Over time, you’ll have the chance to specialise in a functional domain that interests you, whether that’s transport operations, finance, or process automation.

Key Responsibilities

Dive deep into the customer’s business to understand their workflows, goals, and constraints
Translate business requirements into optimal system configurations within the Qargo TMS
Support with data mappings and transformations, ensuring system integrations run smoothly
Collaborate with technical teams to ensure solutions meet both business and functional needs
Manage administrative and project tasks with precision and punctuality
Maintain strong relationships with customers and internal stakeholders, ensuring high satisfaction

Skills & Experience

A genuine interest in transportation, logistics, or workflow automation
Background in fintech, accounting, or operations is a plus
Fluent in English and French
Strong technical aptitude and ability to navigate complex software systems
Proficient in Excel; basic scripting or SQL knowledge is a plus
Excellent communication skills and customer-oriented mindset
Adaptable, organised, and comfortable in a fast-paced scale-up environment

What We Offer

A competitive salary package with great benefits
A role with real ownership, responsibility, and measurable impact
The opportunity to grow and shape your career as Qargo scales across Europe
Flexible hours and hybrid working options
A collaborative, international, and mission-driven team

About the Company

Our Transport Management System for road transport companies allows you to decrease your administrative workload and focus on the things that really matter: - customer experience - increasing operational efficiency - achieving a financially healthy transport company We built our Transport Management System from the ground up with the sole purpose of empowering transport companies and their staff to be more efficient and successful. We translated the needs of transport companies into user friendly software that aligns with yo... Know more

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