cover image
Technogen, Inc.

End User Support Analyst

Hybrid

Jersey city, United states

Mid level

Freelance

20-02-2026

Share this job:

Skills

Time Management Network Security Incident Response Risk Management Forensics Monitoring Problem-solving Research Data collection Linux Operating Systems Windows Organization

Job Specifications

Hi,

Greetings of the day!

We are looking to Hire a Talented Professional for the below Job opportunity with one of our clients,

If you're interested, please share your updated resume at your earliest convenience, and I’ll be happy to provide more details about the role.

Position: End User Support Analyst

Location: Jersey City, NJ (Hybrid-3 days a week)

Duration: Long Term

Language: Japanese and English (Both English and Japanese language skills as well as cultural fluency are strongly required)

Job Description:

Major Responsibilities

Conduct analysis of artifacts to determine methods of intrusion and best course of resolution while driving security improvement

Strong Incident Response knowledge and experience

Theoretical and practical knowledge with Mac OS, Linux, Windows operating systems and clouds

Experience with security data collection, analysis and correlation

Well-developed analytic, qualitative, and quantitative reasoning skills

Demonstrated creative problem-solving abilities

Security event monitoring, investigation, and overall incident response process

Investigate potential cybersecurity events across multiple environments using various tools and techniques

Development of information security policies, standards, and procedures

Strong time management skills to balance multiple activities and lead junior analysts as needed

Understanding of offensive security to include common attack methods

Understanding of how to pivot across multiple datasets to correlate artifacts for a single security event

A diverse skill base in both product security and information security including organizational structure and administration practices, system development and maintenance procedures, system software and hardware security controls, access controls, computer operations, physical and environmental controls, and backup and recovery procedures.

Detailed knowledge and experience in security and regulatory frameworks (CRI, ISO 27001, NIST 800 series, FFIEC, SOC2, STAR, etc.)

Support inquiries from compliance teams such as IT risk management and internal and external auditors to ensure documentation is complete and processes are in compliance with information security policies

Create reports analyzing activities or trends both within and outside of the organization

Support the development of security operations detections, playbooks, and automations to ensure threat detection, monitoring, response, and forensics activities align with best practices, minimize gaps in detection and response, and provide comprehensive mitigation of threats

Reviews internal logs and alerts to identify potential cybersecurity events. Triage cases based on output from automated alerts, and determine when to escalate to other teams

Monitors external service provider activity to detect potential cybersecurity events

Analyzes security data from all systems in real time to spot and thwart potential threats, attacks, and other violations

Analyzes compromised systems and remediates to a clean state

Performs breach indicator assessments to investigate network traffic for malicious activity

Assists with internal or third-party employee investigations

Assists in the production of various reports which identify and analyze relevant upcoming and ongoing threats to the enterprise

Research evolving threats, techniques, tools, and vulnerabilities in support of information security efforts

Stays current with information security program developments, industry frameworks, changes in the company, industry trends, and current security practices

Qualifications

Bachelor’s degree in Information Technology, Cyber Security, Computer Science, or related discipline

5 + years of experience working in the Cybersecurity Operations or Information Security

Relevant technical and industry certifications, such as CISSP, ISSMP, SANS, GIAC, GCIA, CISM, CEH, GCFA, GCFE, GCIH, or GSEC are preferred

Experience in one or more security domains including Incident Response and Forensics, Security Governance and Oversight, Security Risk Management, Network Security, or Threat and Vulnerability Management preferred

Experience with information security risk management, including information security audits, reviews, and risk assessments

Both English and Japanese language skills as well as cultural fluency are strongly required.

About the Company

Technogen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services and Consulting Company headquartered in Chantilly, Virginia. Technogen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 2 decades of global experience providing end-to-end IT Services and Solutions to the Public and Private sectors. TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects. Technogen is committed to helping our clients solve complex proble... Know more