Skills

Communication Windows Azure Android Windows Server 2016 Active Directory Windows Server Microsoft Azure

Job Specifications

1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £220 P/D - Financial Services

As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You’ll log, categorise, and manage incidents, providing resolutions where possible and escalating when necessary. This role involves both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction.

Key Responsibilities

Log, classify, and process IT incidents and service requests accurately.
Provide first-line troubleshooting, investigation, and diagnosis.
Perform routine daily system checks (e.g., backups, server checks).
Escalate more complex issues to the appropriate teams while ensuring timely updates to users.
Work within defined Service Level Agreements (SLAs).
Maintain clear communication with users regarding incident progress and outcomes.
Support various IT projects and undertake additional tasks as required.

Essential Technical Skills

Experience with MS Windows Desktop & Server OS (Windows 10/11, Windows Server 2016+).
Strong knowledge of MS Office, Office 365, Outlook (2016+).
Active Directory user, group, and computer administration.
Ability to diagnose and resolve Citrix connectivity issues.

Desirable Technical Skills

Understanding of PC & server hardware troubleshooting.
Familiarity with Android/iOS mobile devices.
Experience with Microsoft Azure and Office 365 admin.
Troubleshooting video conferencing platforms, especially MS Teams.

Desirable Knowledge

Understanding of ITIL, particularly Service Operation.

1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £220 P/D - Financial Services

About the Company

Intec Select is a leading specialist IT Recruitment Consultancy which delivers bespoke recruitment services to some of the world’s leading organisations. With 20 years’ experience in IT Recruitment in London and Kent, Intec Select was founded on a wealth of experience and high-level, highly regarded expertise. Intec Select has built and established long-term relationships with our clients by delivering a quality service at competitive prices. As a trusted advisor to our clients we fully understand not just their technical... Know more