Job Specifications
Seeking a highly skilled Senior System Engineer to deliver strong customer engagement and advanced technical support for our wireless network solutions. The ideal candidate will have deep 5GNR/LTE expertise, solid wireless knowledge, and hands-on deployment experience. This role requires the ability to clearly communicate complex technical concepts to customers and executives, along with strong networking and troubleshooting skills. Practical experience supporting real-world 5G, 4G or Wi-Fi deployments is highly valued. Candidates must demonstrate excellent communication, a strong sense of ownership, and the ability to work effectively in a fast-paced dynamic environment.
Responsibilities
Deliver advanced technical support for 5GNR, LTE and Wi-Fi deployments, resolving complex RAN, core and end-to-end connectivity issues.
Perform detailed network performance analysis, identify connectivity bottlenecks and troubleshoot at the packet level using tools such as Wireshark.
Configure and optimize network switching components including VLANs, static routes and QoS policies to ensure smooth solution integration.
Work closely with customers and cross-functional teams to design, deploy and enhance wireless network architectures across 5GNR, Wi-Fi and LTE use cases.
Clearly communicate technical solutions and root-cause findings to technical teams, customers and executives.
Create thorough documentation of technical issues, configurations and resolutions to support knowledge sharing and streamlined workflows.
Provide hands-on support during customer lab and field trials, including system integration, testing, and performance validation.
Requirements
Demonstrated expertise in cloud communication protocol (HTTP/HTTPS, MGTT, WebSocket), firewall/NAT configurations, and port management to support cloud-based applications and device-to-cloud interactions.
Skilled in using observability and analytical platforms (Grafana, Elastic, Spark) to monitor system health, analyze performance trends, and proactively resolve issues.
Proficient in virtualization and containerization technologies including VMware, KVM, Docker and Kubernetes for NFV environments; relevant certifications (CCNA, CCNP or equivalent) are an asset.
Qualifications
Master's degree in computer science, Electrical Engineering, Telecommunications or related discipline or equivalent professional experience.
5-7 years of experience in technical support, network engineering, or systems integration in the wireless networking domain.
Hands on experience configuring and optimizing network infrastructure to ensure seamless solution integration across diverse environments.
Extensive expertise in 5GNR technologies including gNodeB, 5GC and full end-to-end 5G architecture with a strong foundational understanding of LTE systems such as eNodeB and EPC.
Strong 5GNR/LTE protocol knowledge with the ability to troubleshoot and debug device-related issues.
Advanced understanding of the wireless network protocols (S1AP, NGAP, RRC, NAS) and their integration with cloud and edge platforms.
Proven ability to work both independently and collaboratively in a fast-moving, customer-focused environment while managing multiple priorities.
Willingness to travel up to 30% to support field activities, customer trials, and on-site troubleshooting.
About the Company
W3Global is a leading provider of end-to-end consulting services, empowering businesses to achieve their strategic goals and optimize their operations. With over 15 years of experience, we have a proven track record of delivering innovative and effective solutions across a wide range of industries.
Our Mission
At W3Global, we are committed to helping businesses of all sizes achieve their full potential. We believe that by combining our deep industry expertise with our innovative approach, we can deliver exceptional results...
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