Job Specifications
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 29 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
Role Overview
The Salesforce Architect – Public Sector Solutions will be responsible for designing, governing, and delivering scalable Salesforce solutions for government and public sector organizations. This role requires deep expertise in Salesforce Public Sector Solutions (PSS), compliance-driven architectures, and complex enterprise integrations while ensuring security, scalability, and long-term sustainability. The architect will work closely with government stakeholders, business analysts, delivery teams, and platform owners to translate policy, regulatory, and service requirements into robust Salesforce solutions.
Key Responsibilities
Architecture & Solution Design
Design end-to-end Salesforce architecture leveraging Salesforce Public Sector Solutions, Service Cloud, Experience Cloud, OmniStudio, and Flow
Define scalable and secure application, data, and integration architectures aligned with public sector compliance standards
Create reference architectures, solution blueprints, and technical design documents
Ensure alignment with enterprise IT standards, digital transformation strategies, and cloud governance frameworks
Public Sector Domain Expertise
Architect solutions for:
Case & Complaint Management
Licensing, Permits, and Inspections (LPI)
Grants Management
Benefits & Eligibility Management
Citizen Services & Digital Portals
Translate legislative, regulatory, and policy requirements into Salesforce capabilities
Ensure accessibility (WCAG), data privacy, and audit-readiness across solutions
Salesforce Platform Leadership
Define Salesforce best practices, design patterns, and coding standards
Lead configuration and customization using:
OmniStudio (FlexCards, Integration Procedures, DataRaptors)
Flows (Screen, Auto-launched, Scheduled)
Apex, LWC, and SOQL where required
Oversee Experience Cloud portals for citizens, partners, and internal users
Drive platform optimization, performance tuning, and technical debt reduction
Security, Compliance & Governance
Design security models including role hierarchy, sharing rules, permission sets, and data classification
Ensure compliance with:
FedRAMP (where applicable)
SOC 2
GDPR / CCPA
State and Federal data protection regulations
Implement audit logging, encryption, identity management, and secure authentication (SSO, MFA)
Integration & Data Architecture
Architect integrations with external systems such as:
ERP and Financial Systems
Identity & Access Management systems
Legacy government platforms
Document Management and Payment Gateways
Define API strategies (REST/SOAP, Platform Events, MuleSoft)
Lead data migration, data quality, and master data management strategies
Delivery & Stakeholder Collaboration
Act as technical advisor to program managers, product owners, and government stakeholders
Support estimation, solution planning, and risk mitigation
Review and approve technical designs and code developed by implementation teams
Provide architectural guidance across multiple projects and programs
Leadership & Enablement
Mentor Salesforce developers and technical leads
Conduct architecture reviews and design workshops
Contribute to reusable assets, accelerators, and best practice repositories
Qualifications
Salesforce Expertise
Salesforce Public Sector Solutions (mandatory)
Service Cloud, Experience Cloud
OmniStudio (Vlocity)
Apex, LWC, SOQL
Flow & declarative automation
Salesforce security model
Public Sector Experience
5+ years working with Government / Public Sector clients
Strong understanding of public sector processes, compliance, and governance
Experience delivering citizen-facing and case-centric solutions
Integration & Architecture
REST/SOAP APIs, Platform Events
Middleware (MuleSoft preferred)
Data modeling and large-scale data migrations
Cloud architecture and enterprise integration patterns
Certifications (Preferred / Mandatory)
Salesforce Certified Technical Architect (CTA) – Preferred
Salesforce Public Sector Solutions Accredited Professional
Salesforce Integration Architecture Designer
Salesforce Data Architecture & Management Designer
Salesforce Platform Developer II
Soft Skills
Strong stakeholder management and communication skills
Ability to explain complex technical concepts to non-technical government audiences
Strategic thinking with attention to compliance and risk
Leadership mindset with hands-on delivery capability
Nice to Have
Experience with FedRAMP-authorized environments
Exposure to Grants Management or Health & Human Services implementations
Ex
About the Company
Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and sustainable. Today, we are 18,300 experts across 37 countries, forming a Nation of Nagarrians, ready to help our customers succeed.
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