Job Specifications
Date: Feb 23, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: IT Workstation ManagerJob Title: Manager VAgency: Health & Human Services CommDepartment: EndUser Supp Device Asset HHS2Posting Number: 14108Closing Date: 05/24/2026Posting Audience: Internal and ExternalOccupational Category: Computer and MathematicalSalary Range: $6,377.50 - $9,500.00Pay Frequency: Monthly
Salary Group: TEXAS-B-26Shift: Day
Additional Shift
Telework:
Travel: Up to 10%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15
Position Summary
The Workstation Manager serves as a senior leader within the HHS IT System Services organization and is responsible for overseeing the full lifecycle of workstation management across the agency. This role provides both strategic and operational leadership to ensure the planning, deployment, administration, support, and refresh of all agency workstations are executed efficiently, securely, and in alignment with business needs. The Workstation Manager applies ITIL best practices, drives continuous improvement, and collaborates with stakeholders across the enterprise to deliver high‑quality workstation services.
Essential Job Functions – Strategic Leadership
Develops and executes short- and long-term goals aligned with HHSC strategic plans and IT division objectives.
Oversees daily operations supporting the PC lifecycle, including provisioning, maintenance, administration, and refresh.
Supervises staff and vendor teams, ensuring service commitments and performance standards are met.
Applies ITIL best practices to improve workstation service delivery and governance.
Forecasts future workstation requirements and integrates long-term planning.
Manages vendor relationships, ensuring contract deliverables and expectations are met.
Leads strategic initiatives and special projects, translating organizational vision into actionable plans.
Team Management & Development
Provides strategic direction, coaching, and daily guidance to staff and contractors.
Ensures proper training, communicates expectations, and performs performance evaluations.
Builds team expertise through mentoring, succession planning, and professional development.
Fosters a collaborative, innovative, and high‑performing team culture.
Process & Data‑Driven Improvement
Reviews workstation management processes for efficiency, maturity, and effectiveness.
Uses data analytics to evaluate workstation activities and identify improvements.
Develops process improvement recommendations to optimize service delivery.
Advises the Director on operational strategies and improvement opportunities.
Project & Resource Management
Leads cross‑functional workgroups to define goals, requirements, and resource needs.
Coordinates large‑scale workstation deployment and support for agency customers.
Manages inventory, refresh cycles, and reporting on asset lifecycle metrics.
Uses waterfall and agile methodologies to drive project execution.
Documentation & Communication
Prepares operational documentation, procedures, and guidance for support teams.
Communicates lifecycle schedules, inventory updates, and improvement initiatives.
Delivers clear, actionable information to both technical and business stakeholders.
Attendance & Other Responsibilities
Performs other duties as assigned, including support for special initiatives and projects.
Maintains regular and predictable attendance.
Participates in disaster recovery, COOP, and emergency response activities.
Knowledge, Skills & Abilities
Ability to establish and communicate a strategic vision aligned with agency goals.
Strong skills in long‑term planning, priority setting, and decision‑making.
Experience managing enterprise‑level operations and large‑scale initiatives.
Expertise in ITIL best practices, asset lifecycle management, and inventory processes.
Ability to lead multiple concurrent strategic initiatives.
Excellent communication skills, both technical and business.
Proven experience in mentoring, team building, and employee development.
Ability to adapt to challenges while maintaining alignment with strategic goals.
Ability to think logically and cri