Job Specifications
Our client is seeking a Technical Product Manager focused on their digital transformation to improve serving their end customers.
Duration: 6 months + extension option
Location: 4d/week Markham
Responsibilities
Enterprise Transformation Leadership
Lead enterprise-wide digital transformation initiatives impacting customer experience, operations, and technology platforms
Define and drive the target operating model aligned to strategic business objectives
Conduct current-state assessments across processes, systems, data, and organizational structures
Design future-state business architecture, including capabilities, value streams, and governance models
Influence prioritization, sequencing, and investment decisions at the executive level
Hands-On Business Architecture & Analysis
Personally lead deep-dive analysis including process mapping, value stream mapping, and capability modeling
Facilitate cross-functional workshops to identify pain points, bottlenecks, and structural inefficiencies
Translate complex business problems into structured, data-driven recommendations
Develop business cases, impact assessments, and measurable value realization frameworks
Perform SQL-based or data-driven analysis where required to validate hypotheses and quantify improvement opportunities
Change & Stakeholder Leadership
Drive cross-functional alignment across business, technology, operations, and customer-facing teams
Act as a senior advisor to executive stakeholders on transformation strategy and execution risk
Identify organizational, cultural, and process barriers to change and proactively mitigate them
Lead transformation communications and influence senior leaders to adopt new operating models
Ensure regulatory, security, and operational requirements are embedded into solution design
Value Delivery & Continuous Improvement
Establish KPIs and success metrics to measure transformation impact
Lead value stream optimization initiatives to improve cycle time, throughput, and predictability
Monitor delivery performance and adjust roadmap priorities to maximize business outcomes
Bridge strategy to execution, ensuring transformation initiatives translate into sustainable operational improvements
Requirements
10+ years of experience in Business Architecture, Enterprise Transformation, Product Strategy, or Operational Excellence roles within complex enterprise environments
Proven experience leading large-scale digital or operational transformation initiatives across multiple business units
Demonstrated expertise in business capability modeling, value stream mapping, and target operating model design
Strong hands-on experience conducting process analysis, business case development, and impact assessments
Ability to personally perform deep analytical work rather than delegating to junior analysts
Experience influencing executive stakeholders and driving funding, prioritization, and portfolio decisions
Strong understanding of Agile, Lean, and enterprise delivery frameworks
Working knowledge of data analysis tools (SQL or similar) to support solution validation and issue investigation
Experience operating in regulated environments (financial services, insurance, utilities, telecom, manufacturing, etc.) is an asset
Exceptional communication skills with the ability to translate complex enterprise challenges into structured, actionable roadmaps
Consulting background (Big 4 or major consulting firm) or prior enterprise transformation leadership experience is strongly preferred
About the Company
Advance your market position by adopting leading AI and Digital Solutions. In order to stay competitive in today's market, companies are needing to adopt innovative technologies and transform. Your digital transformation doesn't need to be complicated. With over 20 yrs experience of proven innovative technology delivery across M&A integrations, banking, consulting, insurance, human resources and financial, Resonaite's team will help you define and execute on your digital transformation strategies.
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