Job Specifications
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
We are seeking (2) ServiceNow Developers to join our ServiceNow Demand Management team in either our Detroit, MI or Charlotte, NC offices. This role bridges business needs and technical solutions—combining analytical skills, process understanding, and platform expertise to design, build, and deliver scalable ServiceNow solutions that align with organizational goals.
The ideal candidates will be equally comfortable engaging with stakeholders to define requirements and working within ServiceNow to configure, script, and deploy enhancements.
The Work Itself
Key Responsibilities:
ServiceNow Development & Delivery
Configure and develop within ServiceNow (forms, workflows, business rules, client scripts, UI policies, flow designer, integrations).
Participate in the design and implementation of ServiceNow modules, custom applications, and integrations with third-party systems.
Contribute to solution design reviews, testing, documentation, and deployment activities.
Adhere to established governance, development standards, and best practices for the ServiceNow platform.
Assist in platform upgrades, instance maintenance, and quality assurance activities.
Continuous Improvement
Identify opportunities to leverage ServiceNow capabilities for automation, efficiency, and improved user experience.
Stay current with the ServiceNow product roadmap, releases, and emerging features.
Provide input into ServiceNow roadmap planning and platform strategy.
Stakeholder Engagement
Facilitate workshops, demos, and user acceptance testing to ensure solutions meet business needs.
Support process optimization efforts across ITSM, HRSD, CSM, and other ServiceNow modules as needed.
Act as a liaison between business teams, technical teams, and platform governance.
Skills
The Skills You Bring
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
1 - 3 years of hands-on ServiceNow development experience (e.g., ITSM, HRSD, SecOps, or custom applications).
Strong understanding of ServiceNow data models, flow designer, and configuration options.
Proficiency in JavaScript, HTML, CSS, and ServiceNow’s scripting APIs.
Ability to create detailed technical documentation, solution designs, and test scripts.
Strong problem-solving ability and a proactive, collaborative approach.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA); additional certifications (CIS – ITSM, HRSD, CSM, App Engine) are a plus.
Experience with REST/SOAP integrations and Flow Designer
Familiarity with CMDB, Discovery, and platform governance.
Excellent communication, presentation, and interpersonal skills.
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, p