Skills

Time Management Customer Service Social Media Community Management Attention to detail Analytical Skills Marketing Project Management

Job Specifications

This role is hybrid in Downtown Detroit.

Responsible for assisting business units with social media initiatives. Responsibilities include campaign development, community management, social media listening, paid social media placements and reporting.

Key Accountabilities

Campaign Development:

Coordinate with business units, social media manager and agency partners on developing campaign briefs for paid social media campaigns including recommended platforms, content and optimization.
Assist social media manager with additional campaign performance reports as needed to share with internal business partners.
Community Management
Post organic social media content as needed and tag content properly to ensure accurate reporting.
Serve as liaison with Customer Service’s social care team to share emerging topics from Corporate Communications team and updated talking points.
Assist with public and private customer inquiries on social media channels.

Social Media Listening

Use listening topics and additional social media searches to report on volume, sentiment and trending posts.
Flag trending posts and emerging issues from social media to teams for awareness and response.
Paid Social Media Placements
Assist social media manager with executing smaller paid social media campaigns in-house.
Manage objective selection, targeting, correct asset placement and UTM tagging when placing ads.
Assist with creating campaign reports on KPIs.

Minimum Education & Experience Requirements

Bachelor's degree in marketing, communications, or related field – and the knowledge and capabilities typically acquired through 5+ years of job-relevant experience.

Other Qualifications Preferred

Experience in Customer Experience Platform (e.g. Sprinklr, Hootsuite, Sprout).
Knowledge of launching paid social media campaigns across multiple platforms (e.g. Meta, LinkedIn, Reddit, TikTok)
Knowledge of Boolean searches for creating listening topics

Other Requirements

Excellent organizational, project management, time management and multitasking skills, including ability to act quickly, manage expectations and deliver on deadlines.
Experience with Microsoft SharePoint, Outlook, Teams
Strong analytical skills and attention to detail
Excellent writing and editing skills.
Sound business judgment, including ability to quickly grasp complex issues and understand their effects and interconnections.

Minimum Pay (per hour): 26.00

Maximum Pay (per hour): 28.00

About the Company

Aquent is the leading global work solutions company helping guide businesses toward the talent, technology, and services they need to excel. From specialty recruiting and talent experience to creative strategy and project management, we're making the future of work better for everyone. Our brands include Aquent Talent, Aquent Studios, Aquent RoboHead, Aquent Scout, Aquent Sustainability, Aquent Employer of Record, and Aquent Gymnasium. Based in the U.S. with locations in Australia, Canada, France, Germany, Japan, Netherlands... Know more