Home
Jobs
Exalto Consulting
ITIL Change & Problem Manager - £60k - West Yorkshire - 2 days p/w

ITIL Change & Problem Manager - £60k - West Yorkshire - 2 days p/w

On site

Bradford, United kingdom

Full Time

25-02-2026

Share this job:

Score my CV

Skills

Communication Trend Analysis

Job Specifications

ITIL Change & Problem Manager (West Yorkshire)

Salary: £50,000 to £60,000
Working pattern: Hybrid, 2 days per week on site

Exalto Consulting is recruiting a ITIL Change & Problem Manager to improve service stability and ensure changes land safely. You'll own the governance around change and problem management, bring structure to root cause analysis, and turn learning into measurable improvements.

What you'll be doing
Owning the end to end change process, including assessment, scheduling, approvals, and communication
Chairing CAB meetings and ensuring risk, impact, and dependencies are understood
Leading Problem Management, including trend analysis and root cause investigations
Driving post incident reviews and making sure actions are followed through to completion
Building reporting and insight around change success rates, repeat incidents, and service improvements
Working closely with technical teams and stakeholders to embed consistent ways of working What you'll bring
Strong hands on experience in Change and Problem Management within an ITIL aligned environment
Confident leading CABs and influencing across technical and business stakeholders
Practical root cause analysis skills and a structured approach to continuous improvement
Strong documentation and communication skills, able to keep teams aligned
ITIL Foundation certification (or equivalent experience) is preferred

About the Company

Exalto Consulting provide people centric consulting, coaching and targeted recruitment services to customers the technology sector. Our goal is to help our clients solve technology and people problems via our network. We help our customers source, build and retain high performing technology and data teams. We believe in treating people in the best possible way at all times, whether it’s candidates, customers or employees – creating long term sustainable partnerships. In a world where services are becoming more commodit... Know more