Job Specifications
Job Title: IT Change Manager (Associate Vice President)
Location: London (3 days on-site)
Duration: 6 months (possibility for extension)
Working Pattern: Full Time (40 hours per week)
Rate: Circa £600/Day
Join Our Dynamic Team!
Are you an experienced IT Change Manager looking for an opportunity to make a significant impact in the banking and finance sector? Our client is on the hunt for a talented Associate Vice President to spearhead their IT change management initiatives. This role offers a unique chance to shape processes that drive operational excellence and compliance across the organisation.
Purpose of the Role:As an IT Change Manager, you will lead the planning, coordination, and control of IT changes within the bank's technology landscape. Your expertise will ensure changes are executed with minimal risk and disruption, while adhering to internal controls and regulatory requirements.
The IT Service Delivery team is a cornerstone of EMEA Technology, responsible for managing the processes and tools that enable the planning, delivery, and support of IT services. This function drives continuous improvement in IT Service Management (ITSM) practices, with a strong focus on Operational Resilience and compliance with DORA regulations
Key Skills:
IT Service Management or Change Management roles.
Proven track record in managing end-to-end change processes within complex IT environments.
Experienced with regulatory compliance (SOX, PCI-DSS, GDPR, PRA/FCA, DORA, Operational Resilience) and audit readiness.
Exposure to DevOps, CI/CD pipelines, and Agile delivery models.
Strong understanding of IT infrastructure, applications, and cloud environments.
Proficiency in ITSM tools (eg ServiceNow).
Knowledge of risk assessment methodologies and impact analysis.
Ability to interpret metrics and reporting dashboards for continuous improvement.
Leadership and facilitation skills (eg, chairing CAB meetings).
Stakeholder management and communication skills for cross-functional collaboration.
Analytical and problem-solving abilities for root cause analysis and process optimisation.
Attention to detail for compliance and audit requirements.
Key Responsibilities:
Change Governance & Execution
Own and manage the end-to-end IT change management processincluding standard, emergency, and major changes to ensure controlled and efficient delivery of change initiatives.
Chair Change Advisory Board (CAB) meetingsto ensure all proposed changes are properly assessed, approved, and scheduled in alignment with business priorities.
Collaborate with technical teams, business units, and risk/compliance functionsto evaluate change impact and associated risks, enabling informed decision-making.
Ensure changes are implemented within agreed change windows and operational readiness standardsto minimize service disruption and maintain business continuity.
Compliance & Risk Management
Ensure all change activities comply with internal policies, audit requirements, and external regulatory standards(eg, SOX, PCI-DSS, PRA/FCA) to maintain governance and avoid compliance breaches.
Maintain accurate and auditable records of change requests, approvals, risk assessments, and implementation outcomesto provide full traceability and support regulatory and audit requirements.
Monitor for unauthorized or failed changes and lead root cause analysis and remediation effortsto reduce risk exposure and prevent recurrence of incidents.
Support internal and external audits by providing evidence of change governance and traceabilityto demonstrate compliance and strengthen organisational controls.
Reporting & Continuous Improvement
Track and report on change metrics, including volumes, success rates, failure trends, and SLA adherenceto provide visibility and inform performance improvement initiatives.
Identify opportunities to improve change processes, reduce risk, and enhance automation and efficiencyto optimise change management practices and support digital transformation goals.
Work closely with DevOps, Release Management, and Configuration Management teamsto align change practices with Agile methodologies and CI/CD pipelines for faster, safer delivery
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field.
ITIL Certification (Intermediate or Expert level) with a focus on Change Management.
Familiarity with COBIT and other IT governance frameworks is a plus.
Compliance-related certifications (eg, ISO 27001 Lead Implementer, CISA) are highly desirable.
If you're ready to take your career to the next level and lead impactful change in a reputable banking institution, we want to hear from you!
Apply Today and Shape the Future of IT Change Management!
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender i
About the Company
Since 2005, Pontoon Sports has focused on developing technically innovative apparel for a range of sports. We don't buy off-the-shelf garments and re-brands them we develop garments from scratch. Concentrating on providing the highest level of functionality that will deliver the greatest success to the user. Starting off in rowing clothing we work in the custom team-wear space and supply large institutions such as universities, schools, and teams with specifically branded apparel.
Our focus is on stretch garments that requi...
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