Job Specifications
Location: New York City, NY (4 days office / 1 day remote)
About Neptune
We're transforming how couples build their financial lives together, starting with prenuptial agreements. Our conversational AI helps couples create a clear blueprint to protect and build their financial future. We then use structured insights from the conversation to match each partner to a vetted family lawyer to create the prenuptial agreement.
As the couple's needs grow, Neptune uses the same conversational AI + vetted service model to empower the couple with every major financial decision. Neptune is the gold standard for couple's finance: from prenups and joint bank accounts to taxes and home buying.
Neptune is founded by a team of hustlers. We were a bootstrapped company for 6 months before we were preempted for our $2.5M pre-seed round by Floodgate (Lyft, X, Twitch).
The Role
This is a high-ownership role for someone who loves jumping into the messy middle of a business, finding the real bottlenecks, and moving the numbers.
You'll work directly with the founders and own the operating engine behind growth: funnel performance, conversion drivers, and the systems that turn users into customers. You'll run the weekly cadence of insight → decision → execution.
We're looking for someone with an "ask for forgiveness, not permission" mindset. You'll be expected to see what's broken, fix it, and keep pushing until the numbers move.
Responsibilities
Revenue & Outbound Engagement
Conduct user interviews and outbound calls focused on couples who've signed up but haven't committed yet: identify blockers and convert interest into action
Turn what you're hearing into structured insights and recommendations for product and operations
Share patterns from user conversations, pressure-test them with experts, and improve workflows for both users and experts
Reporting & Experiments
Own reporting end to end: weekly scorecards, dashboards, and operating metrics that drive decisions
Turn insights into results fast through tighter scripts, clearer workflows, and faster follow-through
Run experiments that move the numbers: prioritize the highest-leverage hypotheses, test process changes, and measure impact on conversion, speed, and customer experience
Operational Systems & Expert Operations
Run support and live inquiries for couples and attorney/expert partners: deliver fast, thoughtful responses, then track repeat issues and fix root causes to reduce volume over time
Create playbooks and checklists for customer support, expert management, and more
Scale with smart tooling: use automation and AI where it improves speed and consistency without compromising trust
As we scale, grow and hire for our customer support team
You'll Be Successful If You…
Highly analytical and can go from raw data → insight → recommendation → execution
Obsessed with AI tools and workflows and use them to move faster and make smarter decisions
Strong bias to action and don't wait for perfect information to make progress
Comfortable on the phone and enjoy turning conversations into commitments
High initiative and low ego, and you ship
Communicate clearly in writing and speech and can make complex topics simple
How We Work
Small team, big ownership: you'll ship work that directly moves company metrics
Bias to action: we favor experiments over perfection and iterate quickly
Customer-first: we operate with empathy in high-stakes decisions for couples
Qualifications
Preferred: MBA from a top-tier university
5+ years experience in consulting, BizOps/RevOps, strategy & ops, or high-ownership operations at a fast-paced startup
Strong analytical toolkit (Excel/Sheets required; SQL and analytics tools a big plus)
Excellent written + verbal communicator: can write crisp recs and run a clean call
Customer-first mindset: you can deliver speed + empathy in a sensitive journey
What We Offer
Direct impact & ownership: work side-by-side with the cofounders to shape Neptune's future
Fast-paced, mission-driven culture in a high-agency environment
As a foundational hire, your role will broaden as the company scales
Competitive salary ($90–125K) + equity
100% employer-paid medical & dental
$1K annual learning budget
Daily lunch provided in office
Unlimited PTO
About the Company
Neptune transforms high-stakes financial moments into thoughtful alignment, starting with prenups.
We combine emotionally intelligent AI, vetted legal experts, and transparent pricing to give successful, wealth-building couples a blueprint to grow wealth on together.
By eliminating the awkwardness and complexity that often define high-stakes financial decisions, Neptune helps couples replace guesswork with strategy to build a future that reflects their values.
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