Job Specifications
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Sales Job Details About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Applications for this position will be accepted on an ongoing basis. RVP Service Cloud
Service Cloud is Salesforce's cloud-based customer service application built on the Salesforce platform that enables businesses to improve customer service efficiency across all channels. Service Cloud helps organizations deliver personalized, connected service experiences that drive customer satisfaction and loyalty while reducing support costs. Role Summary
The Regional Vice President, Service Cloud is responsible for leading a team of Service Cloud Account Executives (AEs) and driving revenue growth across an assigned territory or region. This role requires a strategic sales leader who can coach, develop, and inspire a high-performing team while engaging with customers at the C-level to demonstrate the strategic value of Service Cloud solutions. The RVP will be accountable for achieving regional sales targets, accurate forecasting, and building a culture of excellence within their team. Key Responsibilities Team Leadership & Development
Lead, mentor, and develop a team of quota-carrying Service Cloud Account Executives
Recruit, onboard, and retain top sales talent
Conduct regular 1:1 coaching sessions and pipeline reviews with team members
Develop team members' skills in solution selling, customer engagement, and Service Cloud expertise
Foster a collaborative, high-performance culture focused on customer success
Drive accountability for individual and team quota attainment Sales Strategy & Execution
Develop and execute strategic sales plans to achieve regional revenue targets
Participate in strategic customer meetings and executive-level engagements
Guide the team in formulating and executing Service Cloud sales strategies within customer accounts
Identify and pursue new business opportunities in existing and new customer accounts
Collaborate with Core AEs and broader account teams to drive Service Cloud adoption
Position Service Cloud and Field Service Management solutions as strategic business enablers Customer Engagement
Build and maintain relationships with C-level executives and key decision-makers
Act as a trusted advisor to customers on Service Cloud transformation initiatives
Demonstrate thought leadership in customer service and support best practices
Participate in complex, high-value deals requiring executive-level engagement
Represent Service Cloud at industry events and customer engagements Business Management
Own regional forecast accuracy and provide weekly/monthly updates to leadership
Analyze sales metrics, pipeline health, and team performance
Drive consistent use of Salesforce CRM and sales methodologies
Collaborate cross-functionally with Sales Engineering, Product, Marketing, and Customer Success teams
Identify market trends, competitive dynamics, and growth opportunities
Ensure compliance with Salesforce sales processes and policies Experience Required Qualifications
Minimum 2+ years of sales leadership experience managing a team of quota-carrying salespeople
5+ years of solution sales experience in enterprise software, preferably SaaS
Proven track record of achieving and exceeding sales targets
Experience selling customer service, support, or CRM solutions preferred
Background in managing teams selling complex, multi-stakeholder solutions Skills & Competencies
Leadership: Proven ability to build, develop, and motivate high-performing sales teams
Strategic Thinking: Ability to develop and execute territory and account strategies
Customer Focus: Strong consultative and relationship-building skills with C-level executives
Communication: Excellent written, verbal, and presentation skills
Sales Acumen: Deep understanding of enterprise sales cycles, forecasting, and pipeline management
Coaching: Demonstrated ability to coach and develop sales professionals
Collaboration: Experience working cross-functionally in a matrixed organization
Results-Driven: Track record of consistently meeting or exceeding quota Education
Bachelor's degree required; MBA preferred Preferred Qualifications
Experience with Salesforce products and platform
Knowledge of customer service and support industry trends and best
About the Company
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