Skills

Communication Salesforce Problem-solving Customer Service Training Process Improvement Marketing

Job Specifications

We’re looking for a proactive, detail-oriented Office Manager/Senior Support Specialist to join us on a 4 month contract. Supporting our Talent Solutions and Business Support teams, you’ll play a key role in delivering high-quality operational and administrative support across all UK and Ireland branches, ensuring a smooth and efficient workplace experience for colleagues and customers.

**This role is based in Cardiff City Centre and requires 4 days in the office**

Key Responsibilities

Support Talent Solutions and branch teams as needed.
Manage the UK switchboard and direct enquiries promptly.
Format CVs, action Salesforce reports, and maintain data accuracy.
Handle marketing unsubscribe requests, job scam responses, and data deletion queries.
Coordinate and support internal/external meetings, events, and webinars.
Front-of-house duties including visitor management and meeting room bookings.
Oversee office supplies, budgets, and Health & Safety standards.
Organise staff events, appreciation days, and community initiatives.
Collaborate with corporate teams to support a cohesive office environment.
Provide full placement admin support across all UK & Ireland practice groups.
Ensure compliance with internal policies and legal requirements.
Manage background checks (DBS, RTW, referencing), contracts, and client documentation (TOBs).
Liaise with compliance teams and support onboarding processes.
Act as the first point of contact for basic IT issues and support.
Manage new starter technology setup and system access (e.g., Salesforce, DOMO, RingCentral).
Deliver training sessions and assist with ongoing tech adoption.
Support system clean-ups and drive best practice across digital platforms.

Skills & Experience

Proven experience in an administrative role within a fast-paced office.
Strong understanding of Robert Half’s operations or similar professional services environment.
Excellent organisational, communication, and problem-solving skills.
Tech-savvy with a keen eye for detail and process improvement.
Ability to work independently and manage a high-volume workload.
A collaborative team player, committed to diversity, equity, inclusion, and customer service excellence.

About the Company

Robert Half, the world’s first and largest specialized talent solutions firm, connects opportunities at great companies with highly skilled job seekers. We offer contract, temporary and permanent placement solutions for roles in finance and accounting, technology, marketing and creative, legal, and administrative and customer support. Named to Fortune’s World’s Most Admired Companies and 100 Best Companies to Work For® lists and a Forbes Best Employer for Diversity, Robert Half is the parent company of Protiviti®. Robert Ha... Know more