Job Specifications
About The Role
Salesforce Platform Manager
London/Leeds or Remote
What you’ll be doing?
As a Salesforce Platform Manager, you will be responsible for the strategic management, enhancement, and operational efficiency of our Salesforce environment.
As the face of the Salesforce platform to the business, you will blend technical expertise and strategic vision to ensure the platform aligns with and supports business goals and customer management strategies. You will be seen as the expert in the use of Salesforce to optimise our operations and processes across the business.
You will manage a dedicated Salesforce product team supported by third-party vendors, tailoring the platform to meet business requirements, ensuring data integrity, and integrating it with other systems, applications and services.
Key Responsibilities
Responsible for overseeing the Salesforce ecosystem (Sales, Service and Marketing Cloud), ensuring it aligns with business goals and customer management strategies
Work closely with business stakeholders and project teams to gather requirements, design solutions, and implement enhancements/change
Understand Sales, Marketing, and Customer Service strategies and support the evolution of these through system capability and enhancements
Manage the dedicated internal team and external partners responsible for configuring, enhancing and maintaining the system
Tailoring the platform to meet business requirements, ensuring data integrity, and integrating it with other systems, applications and services
Leading the Salesforce function, deliver day-to-day configuration, support and maintenance
Manage and prioritise the Salesforce roadmap and all initiatives related to the platform, ensuring alignment with business goals
Lead enhancement and maintenance projects ensuring seamless execution and delivery
Your Experience & Knowledge
Experience working at a senior level within a Salesforce based organisation
Excellent understanding of Salesforce Sales, Service and Marketing Cloud, and other CRM technology solutions
Proven experience in revenue operations (e.g., Sales, Marketing, Sales Ops) or as an IT business partner to these functions
Experience leading a team of dedicated Salesforce Administrators, working with 3rd party provides and Salesforce developers.
Experience leading discovery workshops, including solution presentations and prototype demonstrations
Certification as a Salesforce Administrator or Developer is preferred
Successful track record of effective project coordination, prioritization, collaboration, organisation and timely project delivery
About Us
At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK aand the fastest growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,00a0 customers and 1+ million learners in the last 3 years.
Our Mission
We teach the critical AI, technology, digital and Human skills needed to transform and succeed in a changing world.We do this through tailored learning programmes that connect learning across an organisation, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.Our unique end-to-end learning solutions draw from deep expertise across Apprenticeships, Instructor-led training, Self-paced Learning and Blended Learning.
You can find out more about us at https://www.qa.com/about/careers/
Wellbeing & Benefits
Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
Holiday Buying scheme
Medicash plan, Wellhub, Cycle to Work scheme
Private Medical Insurance at corporate rates
Employee Assistance Programme
Employee Discounts Benefit Hub
3 Development days
2 Charity days per year
Pension Scheme
Early Friday Finish at 4pm
Our people
We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual orientation, or if you are disabled or a carer, we welcome you and the different perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity.
As a Disability Confident Employer, we guarantee that all applicants with a disability who meet the role criteria will progress to the next stage of the process. Please let us know if you require any reasonable adjustments.
About the Company
Learn. To Change.
At QA, we believe the future belongs to organisations that can learn, master, and apply new skills at pace and scale. As the largest tech training company in the UK and fastest-growing in the US, we provide continuous, engaging, and collaborative learning experiences. Our programs connect learning across silos, ensuring continuity and fostering collaboration.
Join us to drive transformation with AI, cloud, and data skills.
Know more