Home
Jobs
Jump IT Recruitment Solutions Limited
Operations Director - 30 staff, SaaS to £90K max

Operations Director - 30 staff, SaaS to £90K max

On site

Southampton, United kingdom

Full Time

03-03-2026

Share this job:

Score my CV

Skills

Leadership Change Management Motivation Operations Management

Job Specifications

Operations Management, SaaS, Customer Success, Business Transformation, Change Management, AI, Leadership.

£75K to £95K max. No equity or noticeable bonus on top.

Location: Weekly visits to South West England, so candidates need to be West of Sussex, below M4 corridor.

The Midlands, North West and North are too far to commute to a regional office.

Our client has created a brand new permanent role within its SaaS business for an Operations Director.

Leading a team of 4 direct reports and 30 staff in total, the ideal person will have experience across:

Customer Success and delivery of this
Business Transformation
Change Management
The end-to-end customer journey
AI usage across customer support
Data Security
Operations Delivery
Operational leadership at Director Level

This new role is part of an 18 to 36-month business transformation to improve the customer journey on the use of its product.

It is not a multinational, and needs someone quite empathetic to an established team

What will the successful candidate look like?

Experienced in Operations Management, ideally in a software, SaaS environment

Good people-centric skills

Strong customer success and relationship management skills

Able to bring people to a business/change/transformation

Success in doing the above.

Positivity and motivation

The role is permanent only.

Client likes longevity in job roles.

This is for an established, successful business operation with a long-standing team as part of their new business strategy to grow. Change and business transformation will take time.

Business size is £5 to £10 million turnover, and solely UK based,

Interested? Then please contact Roger at Jump IT in the first instance.

About the Company

Jump IT Recruitment Solutions Ltd is a member of Recruitment and Employment Confederation. This means we adhere to a strict code of recruitment conduct, and work in an ethical way. Jump does not employ sales people to become consultants but employs seasoned and experienced recruitment professionals with a minimum of 6 years solid recruitment lifecycle experience. It is important to us that we work in a moral and ethical way as we partner companies long term and do not have a 'chase the quick buck' mode of operating. Know more