Skills

Endpoint Security Microsoft 365 Google Workspace Customer Service Attention to detail Windows Proactivity

Job Specifications

About Klyk

At Klyk, we’re on a mission to eliminate waste from the business technology ecosystem. As a certified B Corp, we help modern companies (like Wild, THIS, B Lab) adopt a Circular IT model. We are a Managed Service Provider (MSP) that moves fast. We need a technical heavyweight who can stabilize the Service Desk by tackling the complex issues that slow everyone else down.

The Role

We are looking for an experienced 2nd line IT Engineer that is passionate about providing outstanding support to our customers and their teams. This role focuses on delivering proactive IT support, leveraging your expertise across Microsoft and Google environments and working on both MacBooks and Windows devices.

You’ll play a key role in cyber security for our clients - providing guidance, implementing security solutions, and ensuring best practices are in place to protect their businesses from evolving threats.

You will have a strong attention to detail, be confident, display initiative with customers, have a focused outlook and a hunger to learn and grow.

You will be up for the challenge of supporting some of the most exciting companies in the UK and working in a demanding fast growth environment where team work is everything.

About You

Enthusiastic about IT support and have previous IT service desk experience (minimum 3 years), from a MSP environment
Experience supporting and troubleshooting both MacBooks and Windows devices
Experience with Cyber security with administering email security & end-point security
Experience administering Google Workspace & Microsoft 365 and able to manage users and groups
Experience managing MDM solutions such as Intune & Jamf across MacBooks and Windows devices
Experience using Helpdesk solutions such as Autotask to manage tickets and support requests
Experience using RMM solutions such as DattoRMM to diagnose and monitor hardware and software
Experience with scripting to define components and run automations
Ambitious to grow technically and develop expertise in specific tech and cyber areas
Service focused - you will be able to manage and own support tickets all the way to resolution, maintaining excellent customer service and adhering with SLA’s
Ability to work under pressure, take initiative and display proactivity
Be comfortable to have video calls with end-customers to deliver support
Team-focused - you’re a team player but also work great independently

Responsibilities for the role include:

Act as the first point of contact for IT support requests from our customers’ end-users, delivering first and second line IT support
Conduct root cause analysis to prevent the recurrence of issues
Respond and resolve support requests, often utilising RMM
Utilise RMM to monitor device updates both software and hardware, and use to diagnose and remediate support tickets
Demonstrate proactivity with our customers to respond and resolve issues and recommend service improvements
Deliver best-in-class customer service based on understanding the request, resolution and appropriate follow-ups
Monitor and respond to security alerts ensuring protection against potential threats
Monitor and identify phishing / spam emails through an email security solution
Support and manage the services that Klyk offer including endpoint security and cloud backup
Build laptops for new customer employees and perform onboarding call for the starter
Create and maintain documentation for internal and customer configurations and processes

Why work with us?

Competitive salary based on experience and private medical care
Work at B Corp and purpose driven business, supporting some of the UK’s fastest growing brands
Experienced founder team with lots of growth opportunities
Hybrid Role - 2 days in office in London
Working with clients which are the fastest growing companies in the UK
Environment where learning is encouraged with learning budget
2 days per year paid impact days to contribute to society
Budget for home set up

About the Company

Klyk makes sustainable IT simple for modern businesses. We help businesses tackle e-waste, reduce their carbon footprint & boost savings by up to 60% on their IT spend. B Corp-certified. Know more